Retail Part Time Team Lead

Office Depot • Boardman, OH

7d • $15 - $18

About The Position

The Retail Team Lead is a part-time role providing customers with solutions across products, technology, services, furniture, and print. The role builds customer relationships and serves as a trusted advisor by using provided training and sales principles to understand customer needs and promote offerings. It supports a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Team Lead contributes to a vibrant sales culture, maintains visual and merchandising standards, and supports freight and logistics activities while prioritizing client satisfaction. The role is also a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include opening and closing the store and being scheduled for the corresponding shifts. The role may require consent to periodic comprehensive third-party background checks.

The position supports Print Services operations and sales, operates and assists associates with Print Services equipment, and helps ensure client orders are completed correctly and on time. It also supports operational efficiency, loss prevention, customer satisfaction, associate coaching, and store safety and security. The Team Lead may perform other duties as assigned.

The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and an omnichannel presence, including supply chain and distribution operations, sales professionals, online presence, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, results-driven, and capable of sound decision-making, with patience and a desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing responsibilities, and to be scheduled for those shifts.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support the Print function and efficient store operations while driving overall store sales.
• Operate and assist associates with equipment in the Print Services area to maintain efficient production and complete client orders correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Work with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Promote positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives that drive client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Ensure building and associate safety and security when the management team is absent.
• Perform opening and closing responsibilities, including store alarm activation or deactivation and opening or closing processes.
• Drive awareness of key performance indicators and provide guidance to improve results.
• May assist with reviewing cash handling, cashier, merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED