Retail Part Time Team Lead

Office Depot • O’Fallon, MO

8d • $16 - $17

About The Position

At Office Depot, the part-time Retail Team Lead provides customers with total solutions across products, technology, services, furniture, and print. The role builds and maintains customer relationships, uses provided training and sales principles to assess customer needs, drive sales, and support a customer-centric environment and positive store culture aligned with the Office Depot 5C values. The Team Lead also supports the local community and demonstrates enthusiasm for the Office Depot brand and its products and services.

The role helps develop a vibrant sales culture and maintain visual merchandising standards, freight, and logistics activities while prioritizing client satisfaction. The Retail Team Lead is a part-time Key Carrier, may perform Leader on Duty functions, and must be able to perform External Key Carrier duties, including scheduled opening and closing shifts. Essential functions may require consent to periodic comprehensive third-party background checks.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing shifts.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support the Print function and overall store sales.
• Operate Print Services equipment and assist associates with equipment operation to ensure efficient production and accurate, on-time client orders.
• Use communication tools to request Print Services assistance and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to support regular loss prevention compliance and company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client and customer retention.
• Continue developing personal selling skills and product knowledge using provided sales and service tools.
• Ensure the safety and security of the building and associates when management is absent.
• Perform store opening or closing responsibilities, including alarm activation or deactivation and opening or closing processes.
• Drive awareness of key performance indicators and provide guidance to improve results.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, paid according to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED