Retail Part Time Team Lead

Office Depot • Kirkwood, MO

8d

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with total solutions across products, technology, services, furniture, and print offerings. The role builds and maintains customer relationships, supports sales, and contributes to a customer-centric environment and positive store culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The Team Lead supports print services, sales, store operations, visual merchandising, freight and logistics activities, and client satisfaction. The position also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include opening and closing the location and working the shifts associated with those responsibilities. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail.
• Ability to perform External Key Carrier responsibilities, including opening and closing duties and working the associated shifts.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented approach, drive for results, sound decision-making, patience, and desire to continually build product and selling knowledge.
• Ability to support a safe and healthy work environment by working safely and addressing potential hazards or concerns.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support print sales and services and overall store sales.
• Operate and assist associates with equipment in the Print Services area to maintain efficient production and complete client orders correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss-prevention compliance and support the company’s loss-prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer-satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to promote client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Ensure building and associate safety and security during the management team’s absence.
• Perform store opening and closing responsibilities, including raising awareness of key performance indicators, guiding associates toward improved results, activating or deactivating the store alarm, and following opening or closing processes.
• May assist with review of cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash-office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries and a benefits package.
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED