Retail Part Time Team Lead

Office Depot • Montebello, CA

7d

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with solutions across products, technology, services, furniture, and print offerings. The role builds customer relationships, supports a customer-centric environment and local community engagement, and contributes to a positive culture aligned with Office Depot’s 5C values. The Team Lead uses sales principles and provided training to engage customers, understand their needs, promote the company’s offerings, and support customer satisfaction.

The role contributes to sales and store performance through customer service, print services, merchandising, freight and logistics activities, and operational support. The Team Lead is also a part-time Key Carrier and may perform Leader on Duty duties. External Key Carrier responsibilities include scheduled opening and closing shifts and supporting store safety and security when management is absent. The position may require consent to periodic comprehensive background checks conducted by a third party.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Ability to perform External Key Carrier responsibilities, including scheduled opening and closing shifts.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented approach, drive for results, sound decision-making, patience, and desire to continually build product and selling knowledge.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support efficient Print Services operations and drive overall store sales.
• Operate Print Services equipment and assist associates to ensure client orders are completed accurately and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Comply with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to improve client and customer retention.
• Develop personal selling skills and product knowledge using the provided sales and service tools.
• Help maintain store visual and merchandising standards and support freight and logistics activities.
• Ensure the safety and security of the building and associates when management is absent.
• Perform opening and closing responsibilities, including promoting awareness of key performance indicators, guiding associates to improve results, activating or deactivating the store alarm, and completing opening or closing processes.
• May assist with reviews of cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED