Retail Part Time Team Lead

Office Depot•Barboursville, WV

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with total solutions across products, technology, services, furniture, and print offerings. The role builds customer relationships, uses provided training and sales principles to assess customer needs, promote offerings, and support customer satisfaction. The Team Lead helps maintain a customer-centric environment and positive store culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The position supports sales and profitability, customer engagement, community outreach, store presentation, merchandising, freight and logistics, and print services. It also serves as a part-time Key Carrier role and may perform Leader on Duty functions. External Key Carrier duties include opening and closing the store and working the corresponding shifts. The role may require consent to periodic comprehensive background checks conducted by a third party.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience; sales and/or customer service experience preferred.
Basic computer skills and ability to use job-related technology and POS systems.
Attention to detail; experience in Print Services is preferred.
Advanced selling skills and strong customer focus.
Excellent verbal and written communication and strong interpersonal skills.
Positive, engaging, and adaptable in a changing environment.
Demonstrated integrity, accountability, and trust.
Action-oriented, results-driven, and able to exercise sound decision-making and patience.
Desire to continually build product knowledge and selling skills.

Nice To Haves

High school diploma or equivalent.
Sales and/or customer service experience.
Experience in Print Services.

Responsibilities

Support the Print Services function and overall store sales; operate and assist associates with equipment in the Print Services area to ensure efficient production and correct, on-time completion of customer orders.
Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Partner with associates to maintain loss prevention compliance and support company loss prevention efforts.
Ensure compliance with company policies, procedures, and practices.
Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
Drive positive customer satisfaction, including coaching and training associates to enhance the customer experience.
Support community outreach initiatives to encourage customer retention.
Develop personal selling skills and product knowledge using the sales and service tools provided.
Perform External Key Carrier and Leader on Duty functions, including ensuring building and associate safety and security when management is absent.
Perform store opening or closing duties, including promoting awareness of key performance indicators, guiding improvements, activating or deactivating the alarm system, and following opening and closing processes.
May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
Perform other duties as assigned or deemed necessary.