Retail Part Time Team Lead

Office Depot•Houston, TX

8d•$12 - $13

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with total solutions across Products, Technology, Services, Furniture, and Print. The role builds customer relationships and supports a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead uses sales principles to proactively engage customers, assess their needs, and promote the store’s offerings. The role helps foster a vibrant sales culture and supports visual merchandising, freight, logistics, and client satisfaction. The Team Lead is also a part-time Key Carrier, may perform Leader on Duty functions, and must be able to perform External Key Carrier duties, including scheduled opening and closing shifts. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience; sales and/or customer service experience preferred.
Basic computer skills and ability to use job-related technology and POS systems.
Attention to detail.
Advanced selling skills and strong customer focus.
Excellent verbal and written communication skills and strong interpersonal skills.
Positive, engaging, and adaptable in a changing environment.
Demonstrated integrity, accountability, and trust.
Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continually build product and selling knowledge.
Ability to perform External Key Carrier responsibilities, including opening and closing shifts.

Nice To Haves

Experience in Print Services.

Responsibilities

Support the Print function and overall store sales.
Operate and assist associates with equipment in the Print Services area to maintain efficient production and complete client orders correctly and on time.
Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
Follow company policies, procedures, and practices.
Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
Support community outreach initiatives that encourage client and customer retention.
Continually develop personal selling skills and product knowledge using provided sales and service tools.
Ensure building and associate safety and security when the management team is absent.
Perform opening and closing responsibilities, including activating or deactivating the store alarm and following store opening or closing processes.
Promote awareness of key performance indicators and provide guidance to improve results.
May assist with reviews of cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
Perform other duties as assigned or deemed necessary.