Team Lead, Market Operations - Delanco NJ

Carvana • Delanco, NJ

3d • Onsite

About The Position

The Team Lead in Carvana’s Market Operations group is responsible for running the local Carvana hub, including market launch, operations, logistics, consumer branding, team engagement and effectiveness, and the market’s ongoing success. The role requires a big-picture thinker who can manage both employee and customer experiences, lead daily operations, assess business trends, and proactively address potential roadblocks. The Team Lead works closely with Customer Advocates, providing leadership, vision, and development opportunities in a fast-paced, team-oriented environment.

Requirements

• At least 5 years of work experience in a customer-facing team environment.
• At least 3 years of management experience.
• Proven history of developing and coaching employees.
• Prior experience with strategic planning, process improvement, and guiding teams to exceed goals.
• Excellent interpersonal and leadership skills.
• Ability to diagnose and solve problems of varying complexity while maintaining focus on the customer experience.
• Willingness to work weekends.
• Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt.
• Ability to read, write, speak, and understand English.
• Ability to walk or stand and sustain physical activity for extended periods of 8 or more hours.
• Ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
• Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
• Ability to drive frequently, with excellent visual activity and manual dexterity.
• Ability to work in outdoor weather conditions.
• Ability to remain in stationary positions while driving for up to 3 hours at a time.
• Ability to communicate frequently with customers and exchange accurate information.
• Hiring is contingent on passing a complete background check.
• The role is not eligible for visa sponsorship.

Nice To Haves

• Bachelor’s degree.
• Experience with Salesforce or Tableau.
• An analytical mind.
• Experience handling logistics.

Responsibilities

• Build positive morale and team spirit throughout the market.
• Help interview, select, onboard, and train Customer Advocates, providing tools, resources, and guidance for success.
• Develop Customer Advocates through feedback, performance check-ins, and goal setting.
• Recognize individual and team accomplishments using organizational programs and creative recognition methods.
• Generate and monitor regular reports and present them to upper management.
• Serve as a go-to expert for the team and work alongside Advocates, including washing cars and delivering vehicles to customers in a single-car hauler.
• Drive production in a fast-paced customer service environment and ensure market operations run effectively.
• Identify ways to improve the customer and Advocate team experience.
• Address and manage complex and sensitive customer-facing issues.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Perks including student loan payments, vehicle discounts, and benefits for pets.
• Wellness program supporting physical and mental health.
• Access to opportunities to expand skills and share knowledge across the organization.
• Culture of promotions from within and opportunities for varied and rapid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed