Team Lead, Market Operations - Mobile

Carvana • Mobile, AL

9d

About The Position

The Team Lead in Carvana’s Market Operations group runs a local Carvana hub and oversees market launch, operations, logistics, consumer branding, team engagement and effectiveness, and the market’s ongoing success. This role combines daily operational leadership with strategic thinking: assessing business trends, anticipating roadblocks, and creating solutions while managing the employee and customer experience.

The Team Lead leads and develops a team of Customer Advocates, providing vision, feedback, performance check-ins, goals, training, resources, and recognition. The role also involves reporting to upper management, driving production in a fast-paced customer service environment, improving customer and team experiences, and resolving complex or sensitive customer-facing issues. The Team Lead may work alongside Advocates washing cars or driving a single-car hauler to deliver vehicles.

This is a full-time salary position. The role requires weekend availability and includes physical activity, outdoor work, frequent driving, and lifting or moving items weighing up to 50 pounds. In certain listed states, employees must apply for and obtain a Salesperson license within the first two weeks of employment; obtaining the license is a condition of employment.

Requirements

• At least 5 years of work experience in a customer-facing team environment.
• At least 3 years of management experience.
• A proven history of developing and coaching employees.
• Prior experience with strategic planning, process improvement, and guiding teams to exceed goals.
• Excellent interpersonal and leadership skills.
• Ability to diagnose and solve problems of varying complexity while maintaining focus on the customer experience.
• Willingness to work on weekends.
• Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt.
• Ability to read, write, speak, and understand English.
• Ability to walk, stand, and sustain physical activity for extended periods of 8 or more hours.
• Ability to reach, twist, kneel, crouch, climb, balance, and squat.
• Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
• Excellent visual activity and manual dexterity for frequent driving.
• Ability to work in outdoor weather conditions.
• Ability to remain stationary while driving for up to 3 hours at a time.
• Ability to frequently communicate with customers and exchange accurate information.
• In California, Colorado, Kentucky, Louisiana, Maryland, Nevada, Oklahoma, Tennessee, Utah, Virginia, and Wisconsin, employees must apply for and obtain a Salesperson license within the first two weeks of employment; obtaining the license is a condition of employment.
• Must pass a complete background check.

Nice To Haves

• Bachelor’s degree.
• Experience with Salesforce or Tableau.
• An analytical mind.
• Experience handling logistics.

Responsibilities

• Run a local Carvana hub, overseeing market launch, operations, logistics, consumer branding, team engagement and effectiveness, and ongoing market success.
• Create positive team morale and spirit.
• Help interview, select, onboard, and train Customer Advocates, and provide the tools, resources, and guidance they need.
• Develop Customer Advocates through feedback, performance check-ins, and goals that improve performance and skills.
• Recognize individual and team accomplishments using organizational programs and other effective methods.
• Generate and monitor regular reports and present them to upper management.
• Serve as an expert resource for the team and work alongside Advocates, including washing cars and delivering vehicles to customers.
• Drive production in a fast-paced customer service environment and keep market operations running effectively.
• Identify ways to improve the customer and Advocate team experience.
• Address and manage complex and sensitive customer-facing issues.
• Assess business trends and proactively develop solutions to potential roadblocks.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payment perks.
• Vehicle discounts.
• Benefits for pets.
• Wellness program supporting physical and mental health.
• Access to opportunities to expand skills and share knowledge across the organization.
• Opportunities for promotion from within and varied, rapid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed