Sales Team Lead

Hilton Grand Vacations•San Antonio, TX

7d•Onsite

About The Position

The Sales Team Lead promotes and sells vacation packages to eligible on-site guests to generate revenue, responds to guest requests in a timely manner, and represents Hilton Grand Vacations. The role includes training and supporting team members, communicating feedback to the Area Manager, tracking guest signups, monitoring TripAdvisor comments, coordinating with Hilton Resort and HGV, and helping the location meet its sales targets. The Team Lead also engages eligible resort guests, explains package offers and incentives, verifies guest eligibility, completes package-sale paperwork, and provides location-related guest service. The position requires a flexible schedule that includes evenings, weekends, and holidays. The company advertises competitive earnings with income potential of $80,000 and above, and health benefits beginning on the first day for new hires.

Requirements

At least 1 year of hospitality and/or client service experience.
At least 1 year of retail or direct selling experience.
Proficiency in Microsoft Office.
High school diploma or GED.
Ability to work a flexible schedule that includes evenings, weekends, and holidays.
Outstanding verbal communication skills.
Dedication to providing best-in-class customer service.
Confidence building value and setting and achieving sales goals.
Strong problem-solving and influence skills.

Nice To Haves

At least 1 year of in-house marketing experience in the vacation ownership industry.
BA/BS or bachelor's degree.

Responsibilities

Proactively train new hires onsite to assist the department.
Send bi-weekly email communications to the Area Manager with feedback for the business partner.
Track and provide commentary on new Honors Members and/or Players Club signups at the location.
Supervise TripAdvisor comments and contribute feedback.
Act as a liaison with Hilton Resort and HGV.
Ensure monthly location targets are met or exceeded.
Assist in closing package transactions for team members.
Provide resort guests with information and incentives according to local policies.
Proactively approach eligible on-site guests to preview HGV through direct purchase of mini-vacation packages.
Ensure guests meet the minimum eligibility requirements for package offers at the location.
Complete required paperwork accurately and completely for each package sale.
Provide location-related guest service to resort guests and visitors, including directing them to appropriate resort services for specific resort information.
Notify the manager of shortages in collateral.
Review production reports and inform the manager of challenges.
Assist management with training new hires at the location.
Give only one welcome gift per family.