Sales Team Lead
About The Position
The Sales Team Lead is directly responsible for promoting and selling vacation packages to eligible on-site guests to generate revenue. The role responds to guest requests promptly and represents Hilton Grand Vacations while providing location-related guest service to resort guests and visitors, including directing them to appropriate resort services for resort information. The Team Lead proactively trains new hires on-site, assists team members in closing package transactions, communicates feedback to the business partner through bi-weekly emails to the Area Manager, and tracks and comments on new Honors Members and/or Players Club signups. The role also reviews Trip Advisor comments, serves as a liaison with Hilton Resort and HGV, helps ensure monthly location targets are met or exceeded, and reviews production reports and informs the manager of challenges. The role pursues eligible on-site guests to preview HGV by purchasing mini-vacation packages, verifies that guests meet location-specific eligibility requirements, provides guest incentives according to local policies, and completes package-sale paperwork accurately. The Team Lead gives only one welcome gift per family and notifies the manager of collateral shortages.
Requirements
- At least 1 year of hospitality and/or client service experience.
- At least 1 year of retail or direct selling experience.
- Proficiency in Microsoft Office.
- High school diploma or GED.
- Ability to work a flexible schedule that includes evenings, weekends, and holidays.
- Outstanding verbal communication skills.
- Dedication to providing best-in-class customer service.
- Confidence in building value and setting and achieving sales goals.
- Strong problem-solving and influence skills.
Nice To Haves
- At least 1 year of in-house marketing experience in the vacation ownership industry.
- BA/BS or bachelor's degree.
Responsibilities
- Promote and sell vacation packages to eligible on-site guests to generate revenue.
- Respond to guest requests in a timely manner and represent Hilton Grand Vacations.
- Proactively pursue eligible on-site guests to preview HGV through the purchase of mini-vacation packages.
- Ensure guests meet minimum eligibility requirements for package offers at the specific location.
- Complete required paperwork accurately and completely for each package sale.
- Provide information and incentives to resort guests according to local policies.
- Provide location-related guest service to resort guests and visitors, including directing guests to the appropriate resort services for specific resort information.
- Proactively train new hires on-site and assist management with new-hire training.
- Assist team members in closing package transactions.
- Send bi-weekly email communications to the Area Manager with feedback for the business partner.
- Track and provide commentary on new Honors Members and/or Players Club signups at the location.
- Review Trip Advisor comments and contribute feedback.
- Act as a liaison with Hilton Resort and HGV.
- Ensure monthly location targets are met or exceeded.
- Review production reports and inform the manager of challenges.
- Notify the manager of shortages in collateral.
- Give only one welcome gift per family.
Benefits
- Competitive earnings package with income potential of $80K and above.
- Health benefits start on Day 1 for all new hires.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) plan.
- Paid Time Off (PTO) program.
- Travel benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
