Sales Team Lead

Hilton Grand Vacations•Dallas, TX

10d•$80,000•Onsite

About The Position

The Sales Team Lead promotes the sale of vacation packages to eligible on-site guests to generate revenue, responds to guest requests in a timely manner, and represents Hilton Grand Vacations. The role supports sales performance and guest service at the assigned location, including training new hires, reporting location feedback and production, and coordinating with Hilton Resort and HGV. The position requires a flexible schedule that includes evenings, weekends, and holidays. The posting notes competitive earnings with income potential of $80K and above and health benefits starting on the first day for new hires.

Requirements

At least 1 year of hospitality and/or client service experience.
At least 1 year of retail or direct selling experience.
Proficiency in Microsoft Office.
High school diploma or GED.
Ability to work a flexible schedule that includes evenings, weekends, and holidays.
Outstanding verbal communication skills.
Dedication to providing best-in-class customer service.
Confidence building value and setting and achieving sales goals.
Strong problem-solving and influence skills.

Nice To Haves

At least 1 year of in-house marketing experience in the vacation ownership industry.
BA/BS or bachelor's degree.

Responsibilities

Proactively train new hires onsite and assist management with training.
Send bi-weekly email communications to the Area Manager with feedback for the business partner.
Track and provide commentary on new Honors Members and/or Players Club signups at the location.
Monitor Trip Advisor comments and contribute feedback.
Act as a liaison between Hilton Resort and HGV.
Ensure monthly location targets are met or exceeded.
Assist team members in closing package transactions.
Provide resort guests with information and incentives according to local policies.
Proactively approach eligible on-site guests and promote HGV through direct purchase of mini-vacation packages.
Ensure guests meet the minimum eligibility requirements for package offers at the specific location.
Complete required paperwork accurately and completely for each package sale.
Provide location-related guest service to resort guests and visitors, including directing them to appropriate resort services for specific information.
Notify the manager of collateral shortages.
Review production reports and inform the manager of challenges.
Provide no more than one welcome gift per family.