Sales Team Lead

Hilton Grand Vacations•Gurnee, IL

6d•Onsite

About The Position

The Sales Team Lead is responsible for promoting and selling vacation packages to eligible on-site guests at Great Wolf Lodge, generating revenue while representing Hilton Grand Vacations. The role provides responsive guest service, shares package information and incentives in accordance with local policies, and helps guests access appropriate resort services. The Team Lead pursues eligible guests to preview HGV through mini-vacation package purchases and ensures guests meet location-specific eligibility requirements. The position also supports team performance by assisting with sales transactions, training new hires, monitoring production and location targets, and communicating feedback and operational updates to management and business partners.

Requirements

At least 1 year of hospitality and/or client service experience.
At least 1 year of retail or direct selling experience.
Proficiency in Microsoft Office.
High school diploma or GED.
Ability to work a flexible schedule that includes evenings, weekends, and holidays.
Outstanding verbal communication skills.
Dedication to providing best-in-class customer service.
Confidence in building value and setting and achieving sales goals.
Strong problem-solving and influence skills.

Nice To Haves

At least 1 year of in-house marketing experience in the vacation ownership industry.
BA/BS or bachelor's degree.

Responsibilities

Promote and sell vacation packages to eligible on-site guests.
Respond to guest requests in a timely manner and provide location-related guest service to resort guests and visitors.
Provide information and incentives to resort guests in accordance with local policies.
Proactively pursue eligible guests to preview HGV through direct purchase of mini-vacation packages.
Ensure guests meet minimum eligibility requirements for package offers at the specific location.
Complete required paperwork accurately and completely for each package sale.
Assist team members in closing package transactions.
Train new hires on-site and assist management with new-hire training.
Send bi-weekly email communications to the Area Manager with feedback for the business partner.
Track and provide commentary on new Honors Members and/or Players Club signups at the location.
Review Trip Advisor comments and contribute feedback.
Act as a liaison with Hilton Resort and HGV.
Ensure monthly location targets are met or exceeded.
Give only one welcome gift per family.
Notify the manager of collateral shortages.
Review production reports and inform the manager of challenges.