Sales Team Lead

Hilton Grand Vacations•Dallas, TX

9d•Onsite

About The Position

The Sales Team Lead is responsible for promoting and selling vacation packages to eligible on-site guests to generate revenue while representing Hilton Grand Vacations. The role responds promptly to guest requests, provides resort guests and visitors with location-related service, and directs them to appropriate resort services for specific information. The Team Lead proactively approaches eligible guests to preview HGV through the purchase of mini-vacation packages and ensures guests meet location-specific eligibility requirements. The position supports sales performance by helping team members close package transactions, ensuring monthly location targets are met or exceeded, completing package-sale paperwork accurately, and reviewing production reports and communicating challenges to management. The Team Lead trains new hires onsite, sends bi-weekly email feedback to the Area Manager, tracks new Honors Members and/or Players Club signups, reviews Trip Advisor comments, and serves as a liaison with Hilton Resort and HGV. The role also provides guest incentives in accordance with local policies and alerts management to shortages of sales collateral.

Requirements

At least 1 year of hospitality and/or client service experience.
At least 1 year of retail or direct selling experience.
Proficiency in Microsoft Office.
High school diploma or GED.
Ability to work a flexible schedule that includes evenings, weekends, and holidays.
Outstanding verbal communication skills.
Dedication to providing best-in-class customer service.
Confidence in building value and setting and achieving sales goals.
Strong problem-solving and influence skills.

Nice To Haves

At least 1 year of in-house marketing experience in the vacation ownership industry.
BA/BS/Bachelor’s degree.

Responsibilities

Promote and sell vacation packages to eligible on-site guests to generate revenue.
Respond to guest requests in a timely manner and represent Hilton Grand Vacations.
Proactively pursue eligible on-site guests for HGV mini-vacation package offers.
Ensure guests meet the minimum eligibility requirements for package offers at the specific location.
Provide information and incentives to resort guests according to local policies.
Complete required paperwork accurately and completely for each package sale.
Assist team members with closing package transactions.
Ensure monthly location targets are met or exceeded.
Provide location-related guest service and direct resort guests and visitors to the appropriate resort services.
Train new hires onsite and assist management with training.
Send bi-weekly email communications to the Area Manager with feedback for the business partner.
Track and provide commentary on new Honors Members and/or Players Club signups at the location.
Review Trip Advisor comments and contribute feedback.
Act as a liaison with Hilton Resort and HGV.
Review production reports and inform the manager of challenges.
Notify the manager of shortages in collateral.
Give only one welcome gift per family.