Retail Team Lead
Office Depot • Avon, OH7d
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Retail Part Time Team Lead
Office Depot•Avon, OH
About The Position
The Retail Team Lead is a part-time role that provides customers with solutions across products, technology, services, furniture, and print. The role builds and maintains customer relationships, supports a customer-centric environment and local community engagement, and contributes to a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead uses sales principles to engage customers, identify their needs, promote the store’s offerings, and support customer satisfaction. The role also contributes to the store’s sales culture, visual and merchandising standards, freight and logistics activities, and client satisfaction. The Retail Team Lead is a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include opening and closing the location and being scheduled for those shifts. The role may require consent to periodic comprehensive third-party background checks. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. The company describes this position as a general outline of duties; other duties may be assigned.
Requirements
- High school diploma or equivalent preferred.
- 1–3 years of related experience; sales and/or customer service experience preferred.
- Basic computer skills and ability to use job-related technology and point-of-sale systems.
- Attention to detail.
- Advanced selling skills and strong customer focus.
- Excellent verbal and written communication and strong interpersonal skills.
- Positive, engaging, and adaptable in a changing environment.
- Demonstrated integrity, accountability, and trust.
- Action-oriented, results-driven approach, sound decision-making, patience, and willingness to continuously build product and selling knowledge.
- Ability to perform External Key Carrier responsibilities, including opening and closing duties and working the associated shifts.
Nice To Haves
- Experience in Print Services.
- High school diploma or equivalent.
- Sales and/or customer service experience.
Responsibilities
- Support efficient Print Services operations and drive overall store sales.
- Operate and assist associates with equipment in the Print Services area to ensure orders are completed correctly and on time.
- Use communication tools to request assistance in Print Services and coordinate service for customers throughout the store.
- Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
- Identify process improvements and implement plans to reduce waste and inefficiencies.
- Partner with associates to support loss-prevention compliance and company policies, procedures, and practices.
- Contribute to sales and profitability through conversion, average order value, and customer satisfaction improvement initiatives.
- Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
- Support community outreach initiatives to encourage client and customer retention.
- Develop personal selling skills and product knowledge using provided sales and service tools.
- Ensure building and associate safety and security when management is absent.
- Perform store opening or closing duties, including raising awareness of key performance indicators, guiding associates to improve results, operating the store alarm system, and following opening and closing processes.
- May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
- Perform other duties as assigned.
Benefits
- 401(k)
- The company states that it offers a benefits package and opportunities for career growth; specific additional benefits are not listed.
- Potential eligibility to participate in an incentive program, subject to the plan’s terms and conditions.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Job Search Resources
Career Resources
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