Patient Access Team Lead

HCA Healthcare•Englewood, CO

About The Position

The Patient Access Team Lead provides feedback to the Patient Access Supervisor or Manager on daily registration processes and staffing issues, and assists staff in complying with department policies and procedures. The role supports leadership with staffing, report reconciliation, and quality assurance processes while overseeing daily activities in registration areas. The team lead also performs patient representative and registration functions, supports patient concerns, and collaborates with nursing and ancillary departments to promote teamwork and a positive patient experience.

Requirements

At least one year of related experience.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Provide feedback to the Patient Access Supervisor or Manager on daily registration processes and staffing issues.
Assist staff in complying with department policies and procedures.
Assist leadership with staffing, report reconciliation, and quality assurance processes.
Staff and order supplies according to budget guidelines and department needs.
Assist the Manager and/or Supervisor in creating staff schedules and ensure adequate coverage.
Model AIDET guidelines and promote adherence to patient experience expectations.
Promote and demonstrate excellent customer service.
Maintain quality assurance statistics, including patient wait times, and report results to the Supervisor or Manager.
Oversee daily registration-area activities to ensure department standards are met.
Help educate registration staff about changes relevant to their roles.
Relieve staff members during employee sick or vacation time when appropriate.
Secure required signatures for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible patients.
Work professionally with nursing and ancillary departments to maintain a teamwork approach.
Perform all functions of patient representatives in registration areas.
Collect or request deposits and copayments.
Assume on-call responsibilities to help ensure adequate staffing and problem-solving.
Register all patient types.
Assist in resolving patient concerns.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.