Patient Access Team Lead

HCA Healthcare • San Antonio, TX

22h

About The Position

The Patient Access Team Lead oversees daily activities in registration areas and helps ensure department standards, policies, and procedures are followed. The role provides feedback to the Patient Access Supervisor or Manager on registration processes and staffing issues, and supports staff with questions and operational needs. The Team Lead assists leadership with staff scheduling and coverage, supply ordering, report reconciliation, and quality assurance. The position also supports a positive patient experience, maintains quality statistics, resolves patient concerns, and performs patient registration duties across all patient types.

Requirements

• At least one year of related experience.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Provide feedback to the Patient Access Supervisor or Manager on daily registration processes and staffing issues.
• Assist staff to ensure compliance with department policies and procedures.
• Assist leadership with staffing, report reconciliation, and the quality assurance process.
• Staff and order supplies according to budget guidelines and department needs.
• Assist the Manager and/or Supervisor in creating staff schedules and ensuring adequate coverage.
• Model AIDET guidelines in interactions with patients and ensure staff meet patient experience expectations.
• Promote and demonstrate excellent customer service.
• Maintain quality assurance statistics, including patient wait times, and report results to a Supervisor or Manager.
• Oversee daily registration-area activities to ensure department standards are met.
• Help educate registration staff about changes relevant to their roles.
• Relieve staff members during employee sick or vacation time when appropriate.
• Secure signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible patients.
• Work professionally with nursing and ancillary departments to support teamwork.
• Perform all functions of patient representatives in registration areas.
• Collect or request deposits and copayments.
• Assume on-call responsibilities to support adequate staffing and problem-solving.
• Register all patient types.
• Assist in resolving patient concerns.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed