Patient Access Team Lead

METROPOLITAN PEDIATRICS LLC•Tigard, OR

1d•$23 - $29•Onsite

About The Position

The Patient Access Team Lead oversees the successful functioning of the clinic front desk in alignment with Medical Home goals. This is a working lead role that also performs the duties of a Patient Access Specialist. The lead coordinates front desk staffing, motivates and trains staff, communicates revenue cycle information and changes, provides feedback, and facilitates staff meetings. The position may provide supervisory coverage when the manager is out of the office.

Requirements

High school education or equivalent required.
Experience with EMR required.
Minimum of 3 years of experience in a health care or customer service setting preferred.
Prior supervisor or lead work experience preferred.

Nice To Haves

Minimum of 3 years of experience in a health care or customer service setting.
Prior supervisor or lead work experience.

Responsibilities

Oversee front-desk operations in alignment with Medical Home goals and integrate Medical Home principles into daily workflows.
Perform Patient Access Specialist duties, including answering calls professionally, scheduling appointments according to procedures, routing complex messages to medical staff, verifying patient demographics and insurance eligibility, creating accounts, greeting and checking in patients, and notifying clinical staff of arrivals.
Collect and record copayments and outstanding balances, and balance the cash drawer daily.
Coordinate the front-desk schedule, adjust staffing as needed, and communicate staffing status to the practice manager and providers.
Collaborate with the practice manager on ongoing quality measures.
Participate as a third party in performance reviews and coaching opportunities.
Delegate work, direct staff, and provide ongoing performance feedback.
Train and mentor new Patient Access Specialists.
Identify and participate in process improvements and workflow efficiencies.
Maintain confidentiality of sensitive employee and patient information.
Serve as a liaison between Revenue Cycle and the clinic.
Participate in site-specific and clinic-wide initiatives.
Manage time effectively and multitask and prioritize workload in a fast-paced, changing environment.
Facilitate team meetings, create agendas, and compile meeting minutes.
Maintain high standards of office conduct and provide supervisory coverage when the manager is out.
Maintain punctual, regular, timely, and dependable attendance.