Patient Access-Team Lead

Kindred Healthcare•Columbus, GA

About The Position

The Patient Access Team Lead supervises the day-to-day operations of the Patient Access Department, including registration, scheduling, insurance verification, and financial advocacy. The role assists the Patient Access Manager in coordinating staff activities, ensuring compliance with hospital policies, and maintaining a high standard of customer service. The Team Lead monitors staff performance, provides training, and resolves operational issues to optimize workflow efficiency.

Requirements

Strong knowledge of insurance verification, billing, and patient registration processes.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Proficiency in healthcare software systems and electronic medical records (EMR).
Demonstrated leadership abilities and conflict resolution skills.
Strong analytical and problem-solving skills.
Ability to maintain confidentiality and adhere to HIPAA regulations.
Minimum of one year of experience in healthcare registration, scheduling, or patient access.

Nice To Haves

Previous leadership or supervisory experience.
High school diploma or equivalent, including education equivalent to completion of secondary school, or demonstrated ability to perform the essential functions of the role (preferred).

Responsibilities

Monitor daily operations of the Patient Access Department and ensure adherence to policies and procedures.
Supervise scheduling, registration, insurance verification, and financial advocacy processes.
Provide guidance, training, and support to staff members.
Assist in monitoring call center metrics and ensure timely responses to patient inquiries.
Verify insurance coverage and obtain precertification or authorization as necessary.
Resolve patient billing inquiries and provide cost estimates for services.
Conduct quality assurance checks to maintain data integrity.
Communicate with patients, physicians, and other departments to coordinate patient access services.
Monitor staff performance and provide feedback to the Patient Access Manager.
Ensure compliance with regulatory and accreditation standards.