Patient Access Team Lead

CommonSpirit Health • Lincoln, NE

8d • Onsite

About The Position

The Patient Access Team Lead serves as a subject-matter expert within the revenue cycle department and provides operational leadership for hospital-based access areas. The role coordinates workflows across emergency, admitting, and registration departments and serves as the primary escalation point for complex insurance, authorization, and patient account issues, supporting service quality, operational excellence, and regulatory compliance.

The Team Lead provides real-time guidance to Patient Access Representatives, Financial Counselors, and eligibility staff to support accurate and timely registration. The position monitors task distribution and workflows, identifies operational risks, helps reduce delays in patient care, and facilitates communication between clinical teams and revenue cycle partners. It also reinforces best practices, assists with complex financial clearance tasks, and helps keep the team aligned with the organization’s mission and values.

Requirements

• High school diploma or GED.
• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital-based access role.
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration.
• Demonstrated experience supporting hospital-based access areas, including the Emergency Department, main registration, admitting, or related workflows.
• Strong working knowledge of insurance verification, patient financial processes, and regulatory requirements such as EMTALA.
• Detail-oriented approach, commitment to patient experience, and ability to mentor team members in a fast-paced clinical environment.

Nice To Haves

• Bachelor’s degree in business management, healthcare administration, or a similar field.
• Experience using electronic health record systems such as Epic and/or Meditech.

Responsibilities

• Provide operational leadership for hospital-based patient access areas.
• Coordinate workflows across emergency, admitting, and registration departments.
• Act as the primary escalation point for complex insurance, authorization, and patient account issues.
• Provide real-time guidance and support to Patient Access Representatives, Financial Counselors, and eligibility staff.
• Monitor daily task distribution and workflows to identify operational risks and reduce delays in patient care.
• Facilitate communication between clinical teams and revenue cycle partners.
• Reinforce best practices and assist with complex financial clearance tasks.
• Support service quality and regulatory compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED