Team Lead-Patient Access Services

Southcoast Health System, Inc.•Wareham, MA

2d•$26 - $44•Onsite

About The Position

Southcoast Health is seeking a Team Lead - Patient Access Services to serve as the super-user and lead in a facility setting. The role supports the Patient Access department and provides leadership and direction to assigned personnel. The Team Lead promotes positive relationships and an excellent patient experience throughout the facility, including during patient arrival and registration. The position ensures quality registration coverage throughout the facility 24 hours a day, seven days a week; monitors quality data and staff performance against department metrics and standards; and supports optimal reimbursement through accurate registration, insurance verification, and upfront collections. The Team Lead also serves as a staff resource and provides education, maintains staff productivity and registration system functions in support of emergency room arrival and registration, oversees the expired patient process, and manages the safekeeping of patient valuables. This is a 40-hour-per-week day-shift position, generally scheduled from 8:00 a.m. to 4:30 p.m., with flexibility required to oversee a 24/7 department and participate in an on-call rotation on weeknights, weekends, and holidays. The position is based at Tobey Hospital in Wareham, Massachusetts. Pay is based on experience; the listed range is $26.24–$44.11 per hour.

Requirements

Associate degree in a related field or equivalent experience required.
Three to five years of experience in a related leadership role.
At least one year of prior Team Lead or coaching experience, including hiring staff, delivering corrective action, and leading employees.
Technology proficiency, including computers and software.
Excellent communication and organizational skills.
Proficiency with Microsoft Office, an Electronic Health Record, and other web-based portals.
Proficiency with Epic registration, scheduling, and billing required.
Must be fully vaccinated against seasonal influenza and COVID-19, or be exempt for medical or personal reasons by signing a statement certifying the choice to be exempt from vaccination once hired.

Nice To Haves

Bachelor’s degree preferred.
Medical Terminology, Lean Training, CHAA, or CHAR certification preferred.
Leadership experience preferred.
Medical Terminology certification preferred.

Responsibilities

Serve as the super-user and lead in a facility setting.
Provide leadership and direction to assigned personnel.
Promote positive relationships and an excellent patient experience throughout the facility, including patient arrival and registration.
Ensure quality registration coverage throughout the facility 24 hours a day, seven days a week.
Monitor and maintain quality data to hold staff accountable to department metrics and standards.
Support optimal reimbursement through accurate registration, insurance verification, and upfront collections.
Act as a resource for staff and provide education.
Maintain staff productivity and ensure registration functions of the system are maintained in support of emergency room arrival and registration.
Oversee the expired patient process.
Manage the safekeeping of patient valuables.