Virtual Patient Access Team Lead

HCA Healthcare•Brentwood, TN

20h•Remote

About The Position

The Virtual Patient Access Team Lead provides feedback to the Virtual Registration Manager and Director on daily registration processes and staffing issues, and assists staff-level employees with compliance with department policies and procedures. The role supports leadership with staffing, report reconciliation, and quality assurance, and helps oversee daily registration operations. The Team Lead also interacts with patients through the Virtual Registration platform, gathers account information, supports timely registration, verifies insurance, obtains pre-certification or authorization, calculates and collects patient liability, and ensures charts and treatment signatures are complete. The role requires maintaining professional communication and appearance, and familiarity with the devices, applications, and telecommunications used for virtual registration.

Requirements

One year of related experience.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Assist the Manager and/or Supervisor in creating staff schedules and ensuring adequate coverage.
Model AIDET guidelines in patient interactions and ensure staff meet patient experience expectations.
Promote and demonstrate excellent customer service.
Maintain quality assurance statistics, including patient wait times, and report results to the Manager or Director.
Oversee daily registration-area activities to ensure department standards are met.
Assist the Manager or Director in educating registration staff about changes pertinent to their roles.
Assume on-call responsibilities to ensure adequate staffing and help solve problems.
Interview patients virtually to obtain necessary account information.
Greet patients promptly through the Virtual Registration platform and meet established wait-time goals.
Maintain a professional image through appearance and communication.
Use knowledge of devices, applications, and telecommunications related to Virtual Registration to support consistent patient connectivity.
Ensure charts are complete and accurate.
Verify insurance and obtain pre-certification or authorization.
Calculate and collect patient liability amounts.
Ensure all necessary treatment signatures are obtained.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
Savings and retirement resources, including a 401(k) plan with a 100% match on 3% to 9% of pay based on years of service.
Employee Stock Purchase Plan and flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.