Patient Access Team Lead

Metropolitan Pediatrics•Tigard, OR

15h

About The Position

The Patient Access Team Lead oversees the successful functioning of the clinic front desk in alignment with Medical Home goals and also performs the duties of a Patient Access Specialist. The role coordinates front desk staffing, motivates and trains staff, communicates revenue cycle information and changes, provides performance feedback, and facilitates staff meetings. The position also provides supervisory coverage when the manager is out of the office. The Patient Access Team Lead supports patient access operations by handling calls and appointment scheduling, routing complex messages, verifying patient demographics and insurance eligibility, greeting and checking in patients, notifying clinical staff of arrivals, and collecting payments. The role works with the practice manager, providers, Revenue Cycle, and clinic staff to support staffing, quality measures, process improvements, and clinic initiatives. The position requires dependable attendance, confidentiality, and the ability to manage competing priorities in a fast-paced, changing environment. This position is eligible for a $1,000 sign-on bonus.

Requirements

High school education or equivalent.
Experience with an electronic medical record (EMR) is required.
Ability to work in a fast-paced, changing environment with effective time management and the ability to multitask and prioritize workload.
Punctual, regular, timely, and dependable attendance.

Nice To Haves

At least 3 years of experience in a health care or customer service setting.
Prior supervisor or lead work experience.

Responsibilities

Oversee front desk operations in alignment with Medical Home goals and integrate Medical Home principles into daily workflows.
Perform Patient Access Specialist duties, including answering calls professionally, scheduling appointments according to procedures, and routing complex messages to medical staff.
Verify patient demographics and insurance eligibility, create new accounts, greet and check in patients, and notify clinical staff of patient arrivals.
Collect and record copayments and outstanding balances and balance the cash drawer daily.
Coordinate front desk schedules and adjust staffing as needed; communicate staffing status to the practice manager and providers.
Collaborate with the practice manager on ongoing quality measures.
Participate as a third party in performance reviews and coaching opportunities.
Delegate work, direct staff, provide ongoing performance feedback, and train and mentor new Patient Access Specialists.
Identify and participate in process improvement and workflow efficiency efforts.
Maintain confidentiality of sensitive employee and patient information.
Serve as a liaison between Revenue Cycle and the clinic and participate in site-specific and clinic-wide initiatives.
Facilitate team meetings, prepare agendas, and compile meeting minutes.
Provide supervisory coverage when the manager is out of the office.
Maintain punctual, regular, timely, and dependable attendance and high standards of office conduct.