Team Lead Patient Access

CoxHealth • Springfield, MO

1d • Onsite

About The Position

The Patient Access Team Lead performs a variety of team support and patient access duties. The role includes training team members and assisting with the development of training materials; auditing work, including following up on end-of-day and personal posting logs; supporting revenue cycle activities; and following up on the co-pay queue. The Team Lead corrects patient accounts and merges duplicate accounts, and provides coverage for the Patient Access team.

Patient-facing and financial duties include collecting and posting payments, being responsible for collected monies, and closing out and balancing at the end of each day. The role registers new and established patients, enters and verifies patient demographics, and verifies insurance codes, policy numbers, and group numbers. Other duties include photocopying, faxing, answering telephones, computer data entry, and assisting the supervisor with special projects or other assigned duties.

Requirements

• High school diploma or equivalent.
• Two years of customer service experience.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in teams.
• Proficient computer skills.
• Medical terminology and insurance claim/accounts receivable follow-up knowledge.
• Self-starter with the ability to multitask.
• Experience with a 10-key, credit card machine, and scanner.

Nice To Haves

• Previous insurance follow-up experience.
• Medical coding experience.

Responsibilities

• Train team members and assist with developing training materials.
• Audit work, including following up on end-of-day logs and personal posting logs.
• Support revenue cycle activities and follow up on the co-pay queue.
• Correct patient accounts and merge duplicate accounts.
• Provide coverage for the Patient Access team.
• Collect and post payments, maintain responsibility for collected monies, and close out and balance at the end of each day.
• Register new and established patients.
• Enter and verify patient demographics and verify insurance codes, policy numbers, and group numbers.
• Perform clerical duties, including photocopying, faxing, answering telephones, and computer data entry.
• Assist the supervisor with special projects and other assigned duties.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Retirement with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED