Shipping & Freight Team Lead

Parts Town•Addison, IL

About The Position

The Shipping & Freight Team Lead is responsible for auditing all outgoing Fulfillment Center parts for quantity errors, incorrectly picked items, and damage so customer orders are accurate and shipped on time. The role processes large customer orders to meet Parts Town’s quality standards and works with Customer Service and Order Expeditors to resolve item and order issues. The Team Lead assists supervisors with workflow management and team member training, communicates safety, quality, housekeeping, and productivity expectations, and provides guidance on daily transactional problems. The role may provide call-in coverage, lead projects, and assist with Saturday shifts. Work includes packing and wrapping shipments, identifying damaged packages or parts, providing shipping rate quotes and order updates, scheduling freight pickups, preparing shipping documents, and operating a forklift to maneuver skids and load trucks. The position also involves maintaining a clean and safe work environment and using multiple business and shipping platforms.

Requirements

Strong time-management and organizational skills.
Proficiency in Microsoft Word and Outlook.
Ability to move around for long periods and intermittently lift 50 pounds unassisted.
Vehicle certification or willingness to be trained.
Fluent in English, both written and verbal.
Availability to work the stated Monday-through-Friday schedule and Saturdays as needed.

Responsibilities

Audit outgoing Fulfillment Center parts for quantity errors, incorrectly picked items, and damaged parts.
Process large customer orders so they ship according to Parts Town’s quality standards and timelines.
Work with Customer Service and Order Expeditors to resolve item and order issues.
Assist supervisors with workflow management and team member training.
Communicate safety, quality, housekeeping, and productivity expectations.
Research daily transactional problems and provide guidance on solutions.
Provide call-in coverage as needed by becoming cross-trained in most distribution center operations.
Provide leadership during projects and assist on Saturday shifts as needed.
Pack and wrap outgoing shipments and identify damaged packages or parts.
Provide shipping rate quotes and order updates to Customer Service teams.
Schedule freight carrier pickups and prepare shipping documents.
Operate a forklift to maneuver skids and load trucks.
Maintain a clean and safe work environment.