Team Lead-109010

ESA Management • Torrance, CA

6d

About The Position

The Team Lead assists the General Manager with day-to-day hotel operations to support strong performance, continual improvement in key performance indicators, and guest satisfaction. The role resolves guest and associate issues, supports efficient and profitable property management, and assumes the General Manager’s responsibilities when required. The Team Lead also helps ensure that safety and security procedures comply with company guidelines and standards.

Requirements

• Prior hotel experience is required.
• High school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Solid English reading, writing, and verbal communication skills to communicate effectively with guests, associates, and outside vendors.
• Ability to comprehend fundamental instructions and write short correspondence and memos.
• Ability to operate property management system technology.
• Ability to perform basic arithmetic with whole numbers, common fractions, and decimals.
• Ability to apply common-sense understanding to detailed written or oral instructions.
• Ability to organize multiple priorities and keep daily operations performing efficiently.
• Ability to travel to and assist or cover additional locations within a reasonable geographic area, when asked.

Nice To Haves

• Previous supervisory experience.

Responsibilities

• Promote a 100% commitment to providing guests with the best possible experience.
• Assist the General Manager in driving initiatives to increase revenue, lower costs, and improve guest and associate satisfaction.
• Help train associates on brand standards and job performance expectations.
• Uphold company standards and enforce policy compliance, including prompt reporting of safety and security issues.
• Assist with monitoring in-house guest balances and issuing refund checks.
• Help monitor monthly inventory of supplies and equipment.
• Ensure day-to-day purchases stay within budget and use approved vendors.
• Help maximize revenue and flow-through to GOP to meet or exceed budgeted EBITDA.
• Serve as the first point of contact for guest service issues, resolving them or escalating them to the General Manager as needed.
• Treat guests and associates with professionalism, respect, and kindness, and promote the guest satisfaction objective among hourly associates.
• Assist with sales activities, including entering weekly Quality SOAR leads, identifying potential local business, making sales calls, and conducting telemarketing.
• Provide hotel relief and backup coverage, including front desk and housekeeping duties, as needed.
• Inspect guest rooms.
• Help monitor social media websites and ensure timely, appropriate responses.
• Assist with database checks, quick-hit meetings, and guest-ready or visual inspections as needed.
• Oversee and supervise the daily activities of 8 to 15 hourly associates.

Benefits

• Weekly pay
• Competitive wages
• Great working environment
• Employee recognition programs
• Medical insurance
• Dental insurance
• Vision insurance
• Health care and dependent care flexible spending accounts
• Employer-paid basic life and AD&D insurance
• Employer-paid long-term disability
• Optional employee-paid voluntary benefits, including short-term disability buy-up, long-term disability, supplemental life insurance, and dependent life insurance
• 401(k) savings plan
• Paid time off
• Employee Assistance Program (EAP)
• Employee perks program offering discounts to major companies

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED