Team Lead-109010

ESA Management • Schaumburg, IL

4d

About The Position

The Team Lead assists the General Manager with day-to-day hotel operations to support strong performance, continual improvement in key performance indicators, and guest satisfaction. The role resolves guest and associate issues, supports efficient and profitable property management, and assumes the General Manager’s responsibilities when required. The Team Lead also helps ensure safety and security procedures meet company guidelines and standards.

Requirements

• Prior hotel experience is required.
• High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Solid English reading, writing, and verbal communication skills to communicate effectively with guests, associates, and outside vendors.
• Ability to comprehend fundamental instructions and write short correspondence and memos.
• Ability to operate property management system technology.
• Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
• Ability to use common-sense understanding to carry out detailed written or oral instructions.
• Ability to oversee or supervise the daily activities of 8 to 15 hourly associates.
• Ability to organize multiple priorities and keep daily operations running efficiently.

Nice To Haves

• Previous supervisory experience.

Responsibilities

• Promote a strong commitment to providing guests with the best possible experience.
• Help ensure associates support company initiatives to increase revenue, lower costs, and improve guest and associate satisfaction.
• Train associates on brand standards and job performance expectations.
• Uphold and enforce company standards, policies, and procedures, including prompt reporting of safety and security issues.
• Help monitor in-house guest balances and the issuance of refund checks.
• Help monitor monthly inventories of supplies and equipment.
• Ensure day-to-day purchases remain within budget and use approved vendors.
• Help maximize revenue and GOP flow-through to meet or exceed budgeted EBITDA.
• Serve as the first point of contact for guest service issues, resolving them or escalating them to the General Manager as needed.
• Promote the company’s service culture and treat guests and associates with professionalism, respect, and kindness.
• Encourage hourly associates to meet the guest satisfaction objective.
• Support sales activities to increase occupancy, enter Quality SOAR leads weekly, seek local business opportunities, and make sales calls and other telemarketing contacts.
• Provide relief or backup coverage for hotel operations, including the front desk and housekeeping.
• Inspect guest rooms.
• Help monitor social media websites and ensure timely, appropriate responses.
• Assist with database checks, quick-hit meetings, and guest-ready or visual inspections as needed.

Benefits

• Weekly pay
• Competitive wages
• Great working environment
• Employee recognition programs
• Medical insurance
• Dental insurance
• Vision insurance
• Health care and dependent care flexible spending accounts
• Employer-paid basic life and AD&D insurance
• Employer-paid long-term disability
• Optional employee-paid voluntary benefits, including short-term disability buy-up, long-term disability, supplemental life insurance, and dependent life insurance
• 401(k) savings plan
• Paid time off
• Employee Assistance Program (EAP)
• Employee perks program offering discounts to major companies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED