Team Lead-109010

ESA Management • Melbourne, FL

10d • Onsite

About The Position

The Team Lead assists the General Manager in managing day-to-day hotel operations to support strong performance, continual improvement in key performance indicators, and guest satisfaction. The Team Lead resolves guest and associate issues, promotes operational efficiency and profitability, and assumes the General Manager’s responsibilities when required. The role also helps ensure safety and security procedures are followed in accordance with company guidelines and standards.

The Team Lead supports revenue growth, cost control, training, brand standards, policy compliance, inventory and purchasing oversight, guest account monitoring, and budgeted EBITDA goals. The position serves as the first point of contact for guest service issues and supports sales, hotel coverage, room inspections, and guest feedback monitoring as needed. The role oversees the daily activities of 8 to 15 hourly associates.

The work is typically performed at a hotel and may involve travel to cover additional locations within a reasonable geographic area. Physical demands include standing or remaining stationary, navigating the hotel and parking lot, handling objects and controls, occasional access to low areas or heights, and occasionally lifting or moving up to 25 pounds. The role may involve outdoor weather, wet or humid conditions, mechanical parts, fumes or airborne particles, toxic or caustic chemicals, electrical-shock risk, and moderate to loud noise levels.

Requirements

• Prior hotel experience is required.
• High school diploma or GED; alternatively, one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Solid English reading, writing, and verbal communication skills to communicate effectively with guests, associates, and outside vendors.
• Ability to comprehend fundamental instructions and write short correspondence and memos.
• Ability to operate property management system technology.
• Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
• Ability to apply common-sense understanding to carry out detailed written or oral instructions.
• Ability to organize multiple priorities to keep daily operations performing efficiently.
• Ability to meet the stated physical and environmental demands of the position.

Nice To Haves

• Previous supervisory experience is desired.

Responsibilities

• Demonstrate and promote a commitment to providing guests with the best possible experience.
• Assist the General Manager in driving company initiatives that increase revenue, lower costs, and improve guest and associate satisfaction.
• Help train associates on brand standards and job performance expectations.
• Uphold and enforce company standards and hotel-level policy compliance, including prompt reporting of safety and security issues.
• Assist with monitoring in-house guest balances and issuing refund checks.
• Assist with monitoring monthly inventory of supplies and equipment.
• Ensure day-to-day purchases stay within budget and use approved vendors.
• Help maximize revenue and flow through to GOP to meet or exceed budgeted EBITDA.
• Serve as the first point of contact for guest service issues, resolving them or escalating them to the General Manager as needed.
• Promote the company’s service culture and treat guests and associates with professionalism, respect, and kindness.
• Instill the guest satisfaction objective in hourly associates.
• Assist with sales-related activities, including entering Quality SOAR leads weekly, seeking local business opportunities, making sales calls, and conducting telemarketing activities.
• Provide hotel relief or backup coverage, including front desk and housekeeping duties, as needed.
• Inspect guest rooms.
• Assist with monitoring social media websites and providing timely, appropriate responses.
• Assist with database checks, quick hit meetings, and guest-ready or visual inspections as needed.
• Oversee and supervise the daily activities of 8 to 15 hourly associates.
• Assume the General Manager’s responsibilities when required.

Benefits

• Weekly pay
• Competitive wages
• Great working environment
• Employee recognition programs
• Medical insurance
• Dental insurance
• Vision insurance
• Health care and dependent care flexible spending accounts
• Employer-paid basic life and AD&D insurance
• Employer-paid long-term disability
• Optional employee-paid voluntary benefits, including short-term disability buy-up, long-term disability, supplemental life insurance, and dependent life insurance
• 401(k) savings plan
• Paid time off
• Employee Assistance Program (EAP)
• Employee perks program offering discounts to major companies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED