Behavioral Health Mobile Crisis Team Lead

RHA Health Services • Burlington, NC

7d

About The Position

The Behavioral Health Mobile Crisis Team Lead serves as the primary contact and coordinates services for individuals with mental health or substance use issues in residential, school, workplace, and community settings. The role coordinates and monitors services and supports identified in each person’s Person Centered Plan, supervises and directs staff, and supports the implementation of company policies and procedures.

The position provides in-person support focused on independent living, recovery, symptom reduction, coping skills, and quality of life in the community. It includes supportive counseling, help with daily and community living, socialization, adaptation, behavior-management, and anger-management skills, advocacy, safety-risk coordination, case management, service linkage and referrals, and collaboration with clinical staff and external partners.

The Team Lead also supports follow-up calls and appointment scheduling, reviews notes and provides feedback, assists with approvals and schedules, trains and supports team members, participates in interviews and community events, and works on call schedules to support crisis services. Other duties may be assigned.

Pre-employment screening may include a criminal background check, registry checks, drug testing, education verification, credentialing, and employment history or references. For positions requiring driving, proof of a driver’s license, insurance, and a vehicle may be required when transportation is part of the role.

Requirements

• Complete pre-employment criminal background screening and checks of the OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities registry.
• Complete drug testing, education verification, and other credentialing based on position requirements.
• Provide proof of employment history or references if required.
• For positions requiring driving, provide proof of a driver’s license, driver’s insurance, and a vehicle if required to transport individuals.

Responsibilities

• Serve as the primary contact and coordinate services for individuals with mental health or substance use issues in residential, school, workplace, and community settings.
• Coordinate and monitor services and supports identified in each person’s Person Centered Plan.
• Supervise and direct staff to provide quality services and support implementation of company policies and procedures.
• Provide in-person, strength-based support focused on independent living, recovery, symptom reduction, coping skills, and quality of life in the community.
• Provide supportive counseling and help individuals develop daily and community living, socialization, adaptation, behavior-management, and anger-management skills.
• Advocate for individuals served and address safety risks, including suicidal ideation and violence, with the program manager and team.
• Perform case management functions, including linking individuals to services and arranging referrals.
• Collaborate with clinical and professional staff to maintain communication, provide feedback, standardize procedures, and expedite service implementation.
• Build and maintain effective relationships with individuals served, families or guardians, care coordinators, and other agencies.
• Assist with 24-hour follow-up calls and schedule OTP appointments.
• Complete training promptly and engage in continuing professional development.
• Review notes, provide feedback, and assist with approvals.
• Train and support new and existing team members.
• Work on call schedules to support MCM crisis services.
• Encourage and support BHUC and FBC referrals.
• Participate in community events and MCM/LECC interviews.
• Assist with schedules and perform other duties as assigned.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid time off for full-time employees.
• Health insurance for full-time employees.
• 401(k) retirement savings program.
• Wellbeing programs covering physical, emotional, and financial wellbeing.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed