Behavioral Health Mobile Crisis Team Lead

RHA Health Services, LLC • Burlington, NC

1d

About The Position

The Behavioral Health Mobile Crisis Team Lead serves as the primary contact and coordinator of services for individuals experiencing mental health or substance use challenges in residential, school, workplace, and community settings. The role coordinates and monitors the services and supports identified in each person’s Person Centered Plan, supervises and directs team members, and helps ensure quality services. The position focuses on supporting individuals to live independently through strength-based, recovery-oriented interventions that promote symptom reduction, coping skills, and quality of life in the community.

Requirements

• Complete pre-employment criminal background screening.
• Pass name checks in the OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities registry.
• Complete drug testing.
• Complete education verification and other credentialing based on position requirements.
• Provide proof of employment history or references if required.
• For positions requiring driving, provide proof of a driver's license, driver's insurance, and a vehicle if required to transport individuals.

Responsibilities

• Engage in the implementation of company policies and procedures.
• Provide in-person support to individuals with mental health and/or substance use issues in home, school, workplace, and community settings in accordance with the service definition.
• Help individuals live independently through strength-based interventions focused on recovery, symptom reduction, coping skills, and quality of life.
• Minimize the effects of psychiatric symptoms or substance dependence on daily living and personal development, and provide supportive counseling.
• Support individuals in developing daily and community living, socialization, adaptation, behavior management, and anger management skills.
• Advocate for the individuals served.
• Address safety risks, including suicidal ideation and violence, with the program manager and team.
• Perform case management functions, including linking individuals to services and arranging referrals.
• Work with clinical and professional staff to maintain communication, provide feedback, standardize procedures, and expedite service implementation.
• Establish and maintain effective relationships and communication with individuals served, families and guardians, care coordinators, and other agencies.
• Assist with 24-hour follow-up calls and scheduling OTP appointments for individuals.
• Complete training promptly and engage in continuing professional development.
• Review notes, provide feedback, and assist with approvals.
• Train and support new and existing team members.
• Work on call schedules to support MCM crisis services.
• Encourage and support BHUC and FBC referrals.
• Engage in community events.
• Participate in MCM/LECC interviews.
• Assist with schedules.
• Perform other duties as assigned.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid time off for full-time employees.
• Health insurance for full-time employees.
• 401(k) retirement savings program.
• Physical, emotional, and financial wellbeing programs.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed