Mobile Crisis Dispatch Team Lead (East Region)

RHA Health Services, LLC • Wilmington, NC

1d

About The Position

The Mobile Crisis Dispatch Team Lead serves as the primary contact and coordinator of services for individuals experiencing mental health or substance use issues in residential, school, workplace, and community settings. The role supervises and directs Mobile Crisis Management dispatchers and responders, supports incoming crisis calls, and helps staff triage and dispatch responders to provide timely, quality services. The Team Lead also provides clinical support to dispatchers and responders as needed.

The position works with paraprofessional and clinical or professional staff to coordinate communication, feedback, procedures, and PCP implementation. It participates in a 24/7/365 first-responder on-call system, coordinating first-response resources according to each consumer’s needs and PCP. The role provides staff training and supervision, completes service authorization requests and service documentation, and supports individuals in minimizing the effects of psychiatric symptoms or substance dependence on daily living and personal development.

Requirements

• May be required to meet the Qualified Professional definition under the applicable service requirements, including the specified education, experience, licensure, or certification pathway.
• Meet the education, experience, and licensure or certification requirements specified by the service definition for the service being provided.
• Have general working knowledge of North Carolina’s human services delivery system.
• Have a valid driver’s license and auto insurance.

Nice To Haves

• Employee supervisory experience preferred.
• Experience with Electronic Medical Records (EMR) preferred.

Responsibilities

• Work with paraprofessional and clinical or professional staff to maintain communication, provide feedback, standardize procedures, and expedite PCP implementation.
• Participate in a 24/7/365 first-responder on-call system and coordinate first-response resources according to consumer needs and the PCP.
• Provide employees with individual-specific training and training in the knowledge, skills, and abilities required for the population and age served.
• Interview, hire, train, supervise, and direct employees; plan and assign work; appraise performance; reward employees; apply corrective action; and address complaints and resolve problems.
• Complete Service Authorization Requests as needed and ensure current service authorization is in place before services are provided.
• Provide supervision to all Mobile Crisis East dispatch employees.
• Help minimize the effects of psychiatric symptoms or substance dependence that interfere with recipients’ daily living and personal development.
• Document services, including a daily full service note with the individual’s name, Medicaid identification number, service date, contact purpose, interventions, time spent, intervention effectiveness, and the signature and credentials of the staff member providing the service.
• Assist with incoming crisis calls and help team members triage and dispatch responders for a quality and timely response.
• Provide clinical support to dispatchers and responders as needed.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid Time Off for full-time employees only.
• Health insurance for full-time employees only.
• 401(k) retirement savings program.
• Physical, emotional, and financial wellbeing programs.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed