Mobile Service Dispatch

Allstate Peterbilt Group • Eagan, MN

2d

About The Position

Allstate Peterbilt Group serves the medium- and heavy-duty truck and trailer industry throughout the Midwest. The Mobile Service Coordinator coordinates the mobile service division’s scheduling, dispatching, and invoicing, and supports its efficiency, professionalism, and profitability. The role works closely with customers, dealership personnel, manufacturer representatives, other departments, and department management to address service needs and requests. The position may involve occasional overtime and on-call situations, and requires keeping current with technology changes and repair procedures.

Requirements

• A two-year vocational certificate is optimum.
• Two to four years of experience within a service dealership.
• Good organizational skills.
• Good communication skills.
• Ability to keep abreast of technology changes and new repair procedures.

Responsibilities

• Coordinate service scheduling, dispatching, and invoicing for mobile service operations.
• Help manage and maintain the efficiency, professionalism, and profitability of the mobile service division.
• Interact with dealership personnel, manufacturer representatives, and customers.
• Receive customer requests through phone, email, or other communication channels.
• Schedule appointments for service customers.
• Maintain knowledge of product warranty coverage and inform customers of applicable coverage.
• Check OEM databases for applicable campaigns, updates, or upgrades for upcoming scheduled services.
• Prepare quotes for recommended additional work and obtain customer authorization for quoted repairs.
• Follow up on parts orders needed to complete repairs and discuss possible repair options with customers.
• Inform customers about changes or delays.
• Inform the Service Manager about potential problem areas or customer concerns.
• Perform other duties as assigned.

Benefits

• 16 days of PTO plus holidays during the first year of employment.
• Immediate transition into new health insurance coverage.
• Three medical plans.
• FSA/HSA plans for medical and childcare reimbursement.
• Dental and vision insurance.
• Short- and long-term disability coverage.
• Supplemental term life insurance and other co-insurance options.
• 401(k) with match.
• Tuition reimbursement programs and scholarship opportunities.
• Extensive in-house training.
• Health and wellness benefits.
• Doctor on Demand mobile app.
• Verizon wireless employee discounts.
• Relocation opportunities across multiple dealership locations.
• Advancement opportunities throughout the company.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree