Service Coordinator/Dispatch

Binsky•Franklin Township, NJ

10d

About The Position

Binsky is seeking a Service Coordinator/Dispatch to support its Integrated Service Division. The role supports the division through customer communication, planning, dispatch, and scheduling. The coordinator communicates with customers and field technicians, uses Build Ops software, coordinates commercial service work, and keeps active jobs and service records up to date. The position also supports labor tracking, purchase orders, technician scheduling, phone coverage, and the execution of scheduled preventive maintenance work.

Requirements

High school diploma or equivalent.
One to three years of experience in service coordination or equivalent.
Strong computer skills and proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
Aptitude for learning internal systems, applications, and departmental workflows.
Ability to prioritize and manage multiple tasks amid distractions and time constraints while meeting strict deadlines.
Excellent verbal and written communication skills.
Strong organizational and time-management skills.
Ability to work effectively under pressure and handle situations professionally and calmly.
Ability to work as a team player and provide superior customer service.
Ability to maintain positive relationships with internal and external contacts and strengthen relationships between the company brand and customers.

Nice To Haves

Associate’s degree.

Responsibilities

Communicate with external and internal customers and field technicians.
Develop a strong knowledge of the Build Ops software program.
Develop a detailed understanding of commercial service trades.
Generate and prioritize work, schedule it, and coordinate with other departments to complete projects successfully.
Monitor and update the status of all active jobs.
Close completed calls by the end of each day and scan service tickets into the service order file room.
Scan and distribute follow-up forms and requests to the estimating department.
Ensure labor is entered and coded properly.
Verify each morning that all technicians submitted labor hours for the prior day.
Before leaving each day, ensure every technician has a job released on the dispatch board for the next day.
Issue purchase orders as required.
Coordinate phone call coverage with fellow dispatchers during lunch hours.
Ensure PMA work is performed as scheduled, with only emergency jobs interrupting scheduled work.