Service Coordinator/Dispatch

Binsky•Somerset, NJ

About The Position

Binsky is a mechanical contractor serving New Jersey and Pennsylvania, with work spanning traditional construction, commercial HVAC, plumbing, and service. The Service Coordinator/Dispatch supports the Integrated Service Division by handling customer communication, planning, dispatch, and scheduling. The role coordinates with customers, field technicians, and other departments to help ensure service work and projects are completed successfully. It also maintains job records and status updates, verifies labor reporting, and helps organize daily and next-day technician assignments.

Requirements

High school diploma or equivalent.
One to three years of experience in service coordination or equivalent.
Strong computer skills.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
Aptitude for learning internal systems, applications, and departmental workflows.
Ability to prioritize and manage multiple tasks amid distractions and time constraints to meet strict deadlines.
Excellent verbal and written communication skills.
Strong organizational and time-management skills.
Ability to work effectively under pressure and handle situations professionally and calmly.
Ability to build and cultivate superior customer service as a team player.
Ability to maintain positive relationships with internal and external contacts and strengthen relationships between the company’s brand and customers.

Nice To Haves

Associate’s degree.

Responsibilities

Communicate with external and internal customers and field technicians.
Develop a strong knowledge of the Build Ops software program.
Develop a detailed understanding of commercial service trades.
Generate and prioritize work, schedule it, and coordinate with other departments to complete projects successfully.
Monitor and update the status of all active jobs.
Close completed service calls by the end of each day.
Scan service tickets and save them to the service order file room.
Scan and distribute follow-up forms and requests to the estimating department.
Ensure labor is entered and coded properly.
Verify each morning that all technicians submitted labor hours for the prior day.
Ensure every technician has a job released on the dispatch board for the next day before leaving each day.
Issue purchase orders as required.
Coordinate phone-call coverage with fellow dispatchers during lunch hours.
Ensure PMA work is executed as scheduled and that only emergency jobs interrupt scheduled work.