Mobile Service Dispatch
About The Position
Allstate Peterbilt Group is dedicated to serving the medium- and heavy-duty truck and trailer industry throughout the Midwest. The Mobile Service Coordinator supports the mobile service division by coordinating service scheduling, dispatching, and invoicing, and helping maintain the division’s efficiency, professionalism, and profitability. The role interacts with customers, dealership personnel, manufacturer representatives, and department management to address customer needs and requests. The position involves occasional overtime and on-call situations, along with pressure to complete work promptly and meet customer expectations. Keeping current with technology changes and new repair procedures is an ongoing part of the role. Other duties may be assigned. Candidates are required to pass a drug test before beginning employment.
Requirements
- A two-year vocational certificate is described as optimum.
- Two to four years of experience within a service dealership.
- Good organizational skills.
- Good communication skills.
Responsibilities
- Coordinate scheduling, dispatching, and invoicing for mobile service operations.
- Help manage and maintain the efficiency, professionalism, and profitability of the mobile service division.
- Receive customer requests through phone, email, or other communication channels.
- Schedule service appointments for customers.
- Maintain current knowledge of product warranty coverage and inform customers of applicable coverage.
- Check OEM databases for applicable campaigns, updates, or upgrades for upcoming scheduled services.
- Prepare quotes for additional recommended work and obtain customer authorization for quoted repairs.
- Follow up on parts orders required to complete repairs and discuss possible repair options with customers.
- Inform customers of changes or delays.
- Inform the Service Manager about potential problem areas or customer concerns.
- Perform other duties as assigned.
Benefits
- 16 days of PTO plus holidays available during the first year of employment
- Immediate transition into new health insurance coverage
- Three medical plans
- FSA/HSA plans for medical and childcare reimbursement
- Dental and vision insurance
- Short- and long-term disability insurance
- Supplemental term life insurance and other co-insurance options
- 401(k) with match
- Tuition reimbursement programs and scholarship opportunities
- Extensive in-house training
- Health and wellness benefits
- Doctor On Demand mobile app
- Verizon wireless employee discounts
- Multiple dealership locations that allow for relocation opportunities
- Advancement opportunities throughout the company
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
