Service Advisor/ Technician Dispatch

Briggs Industrial Solutions • Orlando, FL

3d

About The Position

Sammons Industrial is seeking a Service Advisor/Technician Dispatch professional to coordinate service operations and help deliver a strong customer experience. The role coordinates technician assignments, communicates schedules and repair updates to customers, and keeps work orders, documentation, and billing activities on track. It also supports technicians by ensuring they have the information and assistance needed to work safely and efficiently. The position works closely with Service leadership and teams across Sales, Rental, Parts, Accounts Receivable, and Accounts Payable to resolve issues and identify service opportunities. The job is described as salaried; no specific salary amount or workplace arrangement is provided.

Requirements

• At least 5 years of customer service, technician dispatch, operations, or similar experience.
• Strong customer service and communication skills, with the ability to balance customer and technician needs in a fast-moving environment.
• Excellent organization, attention to detail, and multitasking skills.
• Ability to work independently and handle priorities with a sense of urgency.
• Confidence working with service processes and business systems, including Microsoft Word, Excel, and PowerPoint.

Nice To Haves

• Experience with service orders, invoices, purchase orders, expense tracking, or payroll preparation.

Responsibilities

• Coordinate and dispatch technicians based on their certifications, skills, and customer needs.
• Keep customers informed about schedules, repair progress, quotes, approvals, and delays.
• Monitor technician productivity, work orders, maintenance agreements, service vehicles, open repairs, invoicing, purchase orders, and department performance measures.
• Partner with technicians, Service leadership, Sales, Rental, Parts, Accounts Receivable, Accounts Payable, and other teams to solve problems and identify service opportunities.
• Maintain accurate service information and documentation.
• Support technician performance improvement and assist with service quotes.
• Respond promptly and professionally to customer phone and email inquiries.

Benefits

• Competitive pay and performance-based bonuses.
• Employee Stock Ownership Plan (ESOP).
• 401(k).
• Training and tuition reimbursement.
• Work/life balance.
• Paid holidays and time off.
• Health and wellness benefits.
• Tool benefits, PPE/uniforms, and safety boot program.
• Company-paid life and short-term disability insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed