Service Advisor/ Technician Dispatch
About The Position
Sammons Industrial is an employee-owned family of businesses that includes Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. The Service Advisor/ Technician Dispatch role helps deliver a strong customer service experience by coordinating technicians, communicating repair updates, and keeping work orders and billing on track. The position also supports technicians by ensuring they have the information and assistance needed to work safely and efficiently. The role works with Service leadership and cross-functional teams to keep service operations moving, maintain accurate service information and documentation, support technician performance, and respond to customer inquiries. The company emphasizes integrity, safety, hard work, teamwork, reliability, and taking care of employees and customers.
Requirements
- At least 5 years of customer service, technician dispatch, operations, or similar experience.
- Strong customer service and communication skills, including the ability to balance customer and technician needs in a fast-moving environment.
- Excellent organization, attention to detail, and multitasking skills.
- Ability to work independently and handle priorities with a sense of urgency.
- Confidence working with service processes and business systems, including Microsoft Word, Excel, and PowerPoint.
Nice To Haves
- Experience with service orders, invoices, purchase orders, expense tracking, or payroll preparation.
Responsibilities
- Coordinate and dispatch technicians based on certifications, skills, and customer needs.
- Keep customers informed about schedules, repair progress, quotes, approvals, and delays.
- Monitor technician productivity, work orders, maintenance agreements, service vehicles, open repairs, invoicing, purchase orders, and department performance measures.
- Partner with technicians, Service leadership, Sales, Rental, Parts, Accounts Receivable, Accounts Payable, and other teams to solve problems, identify service opportunities, and provide a smooth customer experience.
- Maintain accurate service information and documentation.
- Support technician performance improvement.
- Assist with service quotes.
- Respond promptly and professionally to customer phone and email inquiries.
Benefits
- Competitive pay and performance-based bonuses
- Employee Stock Ownership Plan (ESOP) retirement savings at no cost to employees
- 401(k)
- Training and tuition reimbursement
- Work/life balance
- Paid holidays and time off
- Health and wellness benefits
- Tool benefits, PPE/uniforms, and safety boot program
- Company-paid life and short-term disability
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
