Service Advisor-Tow/Haul Dispatch

Earthborne • Warrington, PA

8d

About The Position

Earthborne Trucks and Equipment is hiring a Service Advisor for tow and haul dispatch. The role supports customers and the service team by coordinating repair work, customer communications, road service and tow calls, appointments, shop workloads, and job estimates. The Service Advisor also handles work orders, billing, and payment collection.

Earthborne Trucks and Equipment is a family-owned business serving Warrington, Philadelphia, and surrounding communities. Its Warrington facility includes a service department, equipment showroom, and parts counter, serving heavy equipment and heavy-duty truck customers.

Requirements

• Google Workspace and/or Microsoft Office experience.
• Good written and oral communication skills.
• High school diploma or GED equivalent (required).
• Exceptional organizational skills.

Responsibilities

• Provide excellent customer service and exceed customer expectations.
• Open and close work orders, bill work orders, and collect payments.
• Communicate with customers during the repair process at the facility.
• Field and set up road service and tow calls during normal business hours.
• Assist with or perform administrative tasks.
• Schedule customer appointments and shop workloads.
• Estimate jobs.
• Promote the service team.

Benefits

• Company-paid medical insurance
• 401(k)
• Paid time off
• Paid training
• Flexible hours
• Fantastic culture and work environment
• Tool Program to establish a toolbox over the course of employment at no cost
• Safety Shoe Program
• Top-quality equipment and technology
• Parts/service uniforms

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED