Team Lead - Crisis Services
About The Position
The Crisis Services Team Lead is a hybrid clinical and supervisory position based at the Crisis Services Walk-In Center in Pueblo, Colorado. As part of the Crisis Services leadership team, the role supervises and develops staff and collaborates with the program director to support effective treatment services and operations. The Team Lead also represents Health Solutions with community partners and works to maintain effective partnerships in support of clients. The role includes conducting crisis intervention and substance abuse, mental health, and co-occurring assessments; maintaining accurate clinical records and required productivity; and using the electronic health record proficiently. Supervisory duties include clinical supervision, staff development and feedback, documentation and coding audits, review of clinical notes and consultations, productivity oversight, and administrative coverage when assigned. The position works under the supervision of the Director and Supervisor.
Requirements
- Master's degree in social work, psychology, or a closely related field.
- Active Colorado professional license, such as LCSW, LPC, or LMFT.
- Experience working with severely and persistently mentally ill adults and with behavioral health diagnoses, including substance use disorders.
- Mental health assessment skills and familiarity with the DSM-V.
- Computer proficiency.
- Good verbal and written communication skills.
- Exceptional flexibility, time management, and documentation skills.
- Valid Colorado driver's license and good driving record.
- Must already be authorized to work in the United States; sponsorship is not available.
Nice To Haves
- Certified or licensed addiction counselor.
- Experience working with a multidisciplinary team.
- Supervisory experience.
- Ability to speak Spanish.
Responsibilities
- Conduct crisis intervention assessments, including substance abuse, mental health, and co-occurring assessments.
- Maintain accurate, complete, and current records in compliance with Center standards.
- Meet assigned monthly productivity standards for billable services.
- Maintain competency and proficiency with the electronic health record.
- Work with community agencies and maintain professional relationships with agencies involved in patient care.
- Provide clinical supervision to identified staff in accordance with Center policies and procedures.
- Manage and supervise documentation, including auditing clinical content and accurate coding of billed services.
- Review progress notes and consultations for clinical efficacy within two workdays of submission.
- Support compliance with Center standards and manage productivity standards for self and assigned staff.
- Share current electronic health record changes and company policy and procedure updates with assigned staff.
- Provide formal clinical supervision, new-hire progress reviews, and periodic staff feedback and reviews.
- Provide administrative or supervisory coverage in the absence of other supervisors when assigned.
- Represent Health Solutions in community partnerships for the benefit of clients.
- Perform other job-related duties as assigned by the Crisis Services Director.
Benefits
- Paid holidays and generous paid time off.
- Employee assistance program (EAP).
- Tuition reimbursement.
- Retirement plan with employer match up to 6%.
- Medical, dental, and vision insurance with low deductibles.
- Flexible spending account (FSA).
- Life and AD&D insurance and long-term disability insurance.
- Wellness benefits and a wellness program.
- Pet insurance.
- Childcare.
- Flexible work schedule.
- Employee recognitions and celebrations.
- Warm and friendly work environment in which staff respect and learn from one another.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
