Behavioral Health Mobile Crisis Team Lead
About The Position
The Behavioral Health Mobile Crisis Team Lead serves as the primary contact and coordinator of services for individuals with mental health or substance use issues in residential, school, workplace, and community settings. The role coordinates and monitors services and supports identified in each individual’s Person Centered Plan, supervises and directs staff, and helps ensure quality service delivery. The position provides in-person, strength-based support focused on independent living, recovery, symptom reduction, coping skills, and quality of life in the community. The Team Lead also supports case management, staff training, service coordination, crisis coverage, and communication with individuals, families, care coordinators, agencies, and clinical professionals.
Responsibilities
- Engage in the implementation of company policies and procedures.
- Provide in-person support to individuals with mental health and/or substance use issues in home, school, workplace, and community settings in accordance with the service definition.
- Support individuals in living independently through strength-based interventions focused on recovery, symptom reduction, coping skills, and quality of life in the community.
- Minimize the effects of psychiatric symptoms or substance dependence that interfere with daily living and personal development, including by providing supportive counseling.
- Support clients in developing daily and community living, socialization, adaptation, behavior-management, and anger-management skills.
- Advocate for the individuals served.
- Address safety risks involving suicidal ideation and violence with the program manager and team.
- Perform case management functions, including linking individuals to services and arranging referrals.
- Work with clinical and professional staff to maintain communication, provide feedback, standardize procedures, and expedite service implementation.
- Establish and maintain effective relationships and communication with individuals served, families or guardians, care coordinators, and other agencies.
- Assist with 24-hour follow-up calls and scheduling OTP appointments for individuals.
- Complete training promptly and engage in continuing professional development.
- Review notes, provide feedback, and assist with approvals.
- Train and support new and existing team members.
- Work on call schedules to support MCM crisis services.
- Encourage and support BHUC and FBC referrals.
- Engage in community events.
- Participate in MCM/LECC interviews.
- Assist with schedules.
- Supervise and direct the work of others to provide quality services.
- Perform other duties as assigned.
Benefits
- Payactiv early access to earned wages before payday
- Employee perks and discount program
- Paid Time Off for full-time employees
- Health/Insurance for full-time employees
- 401(k) retirement savings program
- Physical, emotional, and financial wellbeing programs
- Chronic disease management programs for hypertension and diabetes for qualifying employees
- Free CPR, first aid, and job-specific training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
