Housekeeping - Training Lead Supervisor (PM Shift)

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

About The Position

The Training Lead Supervisor in Housekeeping oversees room cleanliness standards and trains new and current cleaning staff to meet The Broadmoor’s five-star hospitality expectations. The role supports hiring, onboarding, ongoing training, inspections, employee coaching, performance feedback, and compliance with resort standards, policies, and safety requirements. It also involves monitoring supplies and equipment, following up on reported maintenance issues, and participating in departmental leadership and employee recognition activities. The position requires a high school diploma or GED. Previous housekeeping training-supervisor and hospitality experience is highly preferred, though an equivalent combination of relevant education and professional background may be considered. The role calls for Microsoft Office skills, English and Spanish bilingual skills, strong communication and collaboration abilities, and the capacity to lift, pull, or push up to 100 pounds with assistance and proper safety practices. A flexible schedule, including weekends and holidays, is required as dictated by the events calendar.

Requirements

High school diploma or GED equivalent.
Ability to use Microsoft Office tools for documentation and email communication.
Bilingual skills in English and Spanish.
Strong communication skills, negotiation and conflict-resolution abilities, and ability to work in a fast-paced environment.
Ability to work collaboratively as a motivated team player and drive results through positive energy.
Ability to lift, pull, or push up to 100 pounds with assistance and proper safety practices.
Flexible availability, including weekends and holidays as required by the calendar of events.

Nice To Haves

Previous experience as a housekeeping training supervisor and experience in hospitality are highly preferred; an equivalent combination of relevant education and professional background will be considered.

Responsibilities

Support the hiring, training, and retraining of employees.
Collaborate with the Executive Training Manager to create and run onboarding programs for new housekeeping employees and other training initiatives.
Inspect guest rooms, public areas, and cottages daily to ensure luxury standards are met.
Coach room attendants on cleaning methods, chemical usage, room-amenity placement, AAA Forbes and Broadmoor standards, safety protocols, and housekeeping policies and procedures.
Track employee performance during daily inspections and provide constructive feedback or retraining.
Help update standard operating procedure manuals to reflect resort changes and Broadmoor guidelines.
Recognize and reward exceptional employee performance through departmental and hotel programs.
Participate in progressive discipline, including coaching, counseling, and administering employee discipline.
Track and follow up on reported maintenance issues and maintain open communication with the manager.
Participate in the timely administration of 90-day and annual performance processes.
Attend scheduled supervisor meetings and applicable leadership training, including preparing and delivering group presentations.
Monitor cleaning supplies, linen, and equipment to ensure employees have appropriate tools.
Ensure compliance with Broadmoor guidelines, operating procedures, safety policies, and Forbes Travel Guide and AAA Five-Diamond standards.
Learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Perform additional duties and responsibilities as required or assigned.