Housekeeping - Training Lead Supervisor (PM Shift)

The Broadmoor•Colorado Springs, CO

About The Position

The Training Lead Supervisor manages room-cleanliness standards and teaches new and current housekeeping staff to meet The Broadmoor’s five-star hospitality expectations. The role supports hiring, onboarding, training, and retraining; inspects guest rooms, public areas, and cottages; and coaches room attendants on cleaning methods, chemical use, room amenities, safety, and applicable luxury standards and procedures. The supervisor tracks employee performance, provides feedback and retraining, helps maintain standard operating procedure manuals, and supports employee recognition and progressive discipline. The position also follows up on reported maintenance issues, participates in performance reviews and supervisor meetings, monitors supplies and equipment, and helps ensure compliance with Broadmoor operating, safety, and service standards. Additional duties may be assigned. The position requires a high school diploma or GED. Housekeeping training-supervisor and hospitality experience are highly preferred, though equivalent relevant education and professional background may be considered. The role calls for Microsoft Office skills, English and Spanish bilingual skills, strong communication and collaboration, and the ability to work in a fast-paced environment. It includes a flexible schedule that may require weekends and holidays, and lifting, pulling, or pushing up to 100 pounds with assistance and proper safety practices. The posting lists pay of $20.50 per hour.

Requirements

High school diploma or GED equivalent.
Ability to use Microsoft Office tools for documentation and email communication.
Bilingual English and Spanish skills.
Strong communication skills, negotiation and conflict-resolution abilities, and ability to work in a fast-paced environment.
Ability to lift, pull, or push up to 100 pounds with assistance and proper safety practices.
Flexible schedule, including weekends and holidays as required by the calendar of events.
Motivated team player who collaborates effectively and drives results through positive energy.

Nice To Haves

Previous experience in housekeeping training supervision and hospitality is highly preferred.
Equivalent combinations of relevant education and professional background will be considered.

Responsibilities

Support the hiring, training, and retraining of employees.
Collaborate with the Executive Training Manager to create and deliver onboarding programs and other training initiatives for housekeeping employees.
Inspect guest rooms, public areas, and cottages daily to ensure luxury cleanliness standards are met.
Coach room attendants on cleaning methods, chemical use, room amenity placement, AAA Forbes and Broadmoor standards, safety protocols, and housekeeping policies and procedures.
Track employee performance through daily inspections and provide constructive feedback or retraining.
Help update standard operating procedure manuals to reflect resort changes and Broadmoor guidelines.
Recognize employees for exceptional performance and participate in department and hotel reward and recognition programs.
Participate in progressive discipline, including coaching, counseling, and administration of employee discipline.
Track special maintenance issues reported by the supervisor or team and follow up while maintaining communication with the manager.
Participate in timely administration of 90-day and annual performance processes.
Attend scheduled supervisor meetings and applicable leadership training, including preparing and delivering group presentations.
Monitor cleaning supplies, linen, and equipment to ensure staff have the proper tools.
Ensure compliance with Broadmoor guidelines, operating procedures, safety policies, and Forbes Travel Guide and AAA Five-Diamond standards.
Learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Perform additional duties and responsibilities as required.