PM Housekeeping Supervisor
About The Position
The PM Housekeeping Supervisor assists with the operations and efficiency of the Housekeeping Department at the Hilton St Louis at the Ballpark. The role oversees and works alongside Housekeepers and Public Area Attendants to maintain clean, safe, and well-presented hotel public areas and restrooms, while helping deliver positive, memorable guest experiences. The supervisor supports department procedures, staffing and break coverage, training, supply inventory, and day-to-day housekeeping operations, and works with the Guest Experience Manager and other departments to meet guest expectations.
Requirements
- One to two years of experience in a supervisory role, ideally in tourism or hospitality.
- Exceptional leadership skills and proven experience.
- Excellent verbal and communication skills.
- Experience working with chemical cleaning agents.
- Strong listening, presentation, and decision-making skills.
- Commercial understanding and the ability to anticipate guests’ needs.
- Proficiency with Microsoft Office Excel, Outlook, PowerPoint, and Word.
- Ability to understand and follow instructions and perform job functions under limited supervision.
- Basic English comprehension sufficient to understand labels, instructions, and basic guest requests.
- Ability to stand, walk, extend arms, scrub, bend, and stoop for extended periods.
- Ability to observe and detect signs of emergency situations using hearing and vision.
- Ability to push or pull equipment weighing up to 150 pounds and lift and carry objects averaging 25–50 pounds.
- Ability to work varying schedules, weekends, holidays, and overtime as business needs require.
- Compliance with company standards, rules, and regulations.
Nice To Haves
- Experience supervising teams.
Responsibilities
- Assist with implementing operating policies and procedures for the Housekeeping Department.
- Review customer satisfaction and trends with the Guest Experience Manager to anticipate needs and meet guest expectations.
- Observe and report daily facility conditions and situations to the Guest Experience Manager.
- Assist with developing and implementing staff schedules to ensure appropriate coverage.
- Ensure staff receive allocated breaks and that daily coverage is maintained.
- Ensure the facility is clean, safe, and presented to high standards.
- Lead, monitor, and work alongside the Housekeeping Team to deliver memorable guest experiences and maintain restroom cleanliness.
- Monitor replenishment of guest restroom amenities.
- Train and assist the team in operating mechanized cleaning equipment, including vacuums, polishers, and buffers.
- Monitor and maintain supply inventory.
- Monitor daily housekeeping tasks, including dusting, polishing, and cleaning signage, windows, acrylic, and carpets.
- Ensure trash cans and sanitary receptacles are emptied regularly.
- Assist with implementing department training programs and training and developing team members.
- Work toward customer satisfaction KPIs and attend training programs to support guest experience.
- Collaborate with internal and external departments to support a seamless guest experience throughout Union Station.
- Communicate respectfully and help motivate and inspire the team.
- Assist other departments as required and perform other duties assigned by the Guest Experience Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
