PM Housekeeping Manager

The Newbury Boston • Boston, MA

3d • $75,000 - $78,000 • Onsite

About The Position

The PM Housekeeping Manager oversees the Housekeeping Department’s evening operation, ensuring guests receive attentive, courteous service and a clean, safe environment while managing expenses and service levels. The role supports the Director of Housekeeping and is responsible for staff guidance, room and public-area standards, operational coordination, supply management, and guest satisfaction.

Requirements

• At least 5 years of progressive experience in a hotel or related field, or a 4-year college degree and at least 3 years of related experience.
• Proficiency in Windows and company-approved spreadsheet and word-processing applications.
• Ability to communicate effectively verbally and in writing with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask, prioritize departmental functions, and meet deadlines.
• Ability to handle problems by anticipating, preventing, identifying, and solving them.
• Ability to understand and evaluate complex information and maintain confidentiality.
• Ability to work long hours when required.
• Ability to exert up to 50 pounds occasionally and up to 20 pounds frequently or constantly to move objects.

Nice To Haves

• One year of Housekeeping Management experience in a luxury setting.

Responsibilities

• Provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees.
• Respond to guest requests, problems, complaints, and accidents promptly and professionally, and follow up to ensure satisfaction.
• Motivate, coach, counsel, discipline, train, interview, and support the morale of Housekeeping personnel in accordance with Highgate Hotel procedures.
• Ensure compliance with required training, service standards, corporate risk management standards, hotel policies, and house rules.
• Maintain scheduled cleaning programs and position-specific checklists, and ensure rooms, public areas, and back-of-house areas meet hotel standards.
• Inspect rooms daily, conduct inspections with supervisors, and assist the Director of Housekeeping with VIP room inspections.
• Manage large guestroom turns, group check-ins and check-outs, and departmental opening and closing procedures.
• Monitor room status, out-of-order and out-of-service rooms, discrepant rooms, show rooms, special requests, VIPs, and special-needs or connecting rooms.
• Balance and clear room status nightly by comparing housekeeping and PMS reports and resolving discrepancies.
• Maintain constant communication with Guest Services and coordinate work orders with Engineering, following up on completion.
• Assist with housekeeping equipment, supplies, amenities, monthly or quarterly ordering, and monthly and quarterly inventories.
• Maintain supply storage and security, key control, Lost and Found procedures, and guest privacy and security.
• Assist with staff scheduling based on business forecasts, payroll budgets, and productivity requirements; review hours for payroll submission.
• Maintain purchase order, invoice-vouchering, checkbook accounting, filing, documentation, forecasting, reporting, and tracking procedures.
• Conduct pre-shift meetings, attend staff meetings, provide rotational training, and participate in monthly team meetings.
• Operate pagers, radios, telephones, and computer systems professionally to communicate and verify room status.
• Review housekeeping and guest-request logs daily, monitor valet laundry, and ensure laundry items are returned.
• Support guest-service and audit score objectives, attend required meetings and training, and participate in WIG meetings and M.O.D. coverage as required.
• Maintain regular attendance, professional appearance and grooming, confidentiality, and a warm and friendly demeanor.
• Identify and help solve operational problems, maximize productivity, and perform other duties requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed