Housekeeping Supervisor (AM and/or PM)

Highgate Hotels•Dallas, TX

6d•Onsite

About The Position

The Housekeeping Supervisor supports the daily operation of The Joule’s Housekeeping Department, ensuring guest rooms, suites, and public areas meet the hotel’s standards for cleanliness, presentation, and luxury service. The role provides hands-on leadership, inspects work for quality, trains team members, and coordinates communication among Housekeeping, Front Office, Engineering, and Laundry. The supervisor is expected to maintain Forbes-level attention to detail while fostering a positive, efficient, service-focused team environment. The position may require cleaning rooms as business needs dictate.

Requirements

High school diploma or equivalent required.
Ability to stand during the entire shift.
Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.

Nice To Haves

College coursework in a related field.
At least two to three years of progressive experience in a hotel or related field.
Previous supervisory responsibility.

Responsibilities

Supervise daily cleaning operations for guest rooms, suites, and public spaces.
Inspect rooms for cleanliness, maintenance issues, and presentation before releasing them to Front Office.
Assign room boards, track productivity, and adjust assignments based on business needs.
Communicate room status updates, including clean, dirty, out-of-order, and VIP priorities, to Front Office in real time.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect VIP rooms and report their availability to Front Office according to hotel standards.
Support attendants by providing supplies, assisting with room resets, and answering questions.
Ensure guest requests are completed promptly and follow up to confirm satisfaction.
Log maintenance issues, follow up on work orders, and coordinate urgent needs with Engineering.
Monitor team grooming, uniform standards, and compliance with safety procedures.
Maintain a visible presence on floors and assist as needed.
Ensure supply closets and carts are replenished and organized.
Handle service recovery and guest interactions professionally and with care.
Complete daily reports, room inspection logs, and handoffs for the next shift.
Train or retrain staff on cleaning techniques, safety procedures, and service standards.
Clean rooms when business needs dictate.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law