Customer Delivery Lead, US Customer Delivery Team
About The Position
The Customer Delivery Lead (CDL) works within Rolls-Royce’s Defense Sector as part of the Defense Business Execution organization and reports to the Head of Customer Delivery, Defense - US. The role provides aftermarket support for all Defense US engines and contributes operational support to approximately $1 billion in annual shipments for Defense aftermarket service parts. The CDL supports the growth of the aftermarket business by managing customer orders and coordinating timely delivery of parts and services. The position is based in Indianapolis, Indiana, with a hybrid/onsite arrangement requiring work in the office three days per week. Relocation assistance may be provided if applicable. The role requires US citizenship.
Requirements
- Associate’s degree and at least 4 years of experience in parts logistics; or bachelor’s degree and at least 2 years of experience in parts logistics; or a master’s degree; or a PhD; or, in lieu of a degree, at least 6 years of experience in parts logistics.
- Strong competency with Microsoft Office products, including Excel and Word.
- US citizenship.
Nice To Haves
- A degree in Materials and/or Logistics.
- Prior logistics experience in the military or aerospace industry.
- Proficiency in data analysis and reporting, including creating clear, impactful charts and visual presentations to support business decisions.
- Previous experience with repairs.
- SAP experience.
Responsibilities
- Act as the primary Rolls-Royce interface to customers’ purchasing groups.
- Provide customer service from entry of an external customer order through delivery of the parts and/or services included in the order.
- Serve as an internal customer advocate and ensure appropriate action is taken to meet customer demands, including researching material availability and validity, identifying alternates, and working with supply chain expeditors.
- Manage the open order board and identify and escalate critical shortages to supply chain managers.
- Work directly with the DCMA, the 3PL, and SOWs to ensure appropriate and timely action on aftermarket supply support activity.
- Review contract compliance and communicate and resolve discrepancies through contract managers.
- Consolidate and report internal supply metrics, including order fill rate, material availability, expedites, and arrears.
Benefits
- Relocation assistance, if applicable.
- Base pay and a discretionary bonus plan.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Disability insurance.
- Life and accidental death and dismemberment insurance.
- Flexible spending account.
- Health savings account.
- 401(k) retirement savings plan with company match.
- Employee Assistance Program.
- Paid Time Off.
- Certain paid holidays.
- Paid parental and family care leave.
- Tuition reimbursement.
- Long-term incentive plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
