Team Lead, Technical Delivery

Trapeze Group

3d•$110,000 - $130,000

About The Position

The Technical Delivery Team Lead works directly with clients on Trapeze Enterprise Asset Management (EAM) implementation projects and leads a team of Implementation Consultants. The role combines hands-on project delivery and customer consulting with direct team supervision. The Team Lead provides EAM subject matter expertise, analyzes client needs, develops project artifacts, supports implementation activities, and works with project and product teams to deliver within scope, budget, and timeline. The position also oversees consultant hiring, onboarding, coaching, performance reviews, assignments, and professional development; reviews deliverables; resolves escalations; and improves implementation methodology. Travel to customer sites in North America may be required, up to 50%.

Requirements

Experience managing a team of consultants, including hiring and performance feedback.
Experience coaching consultants and reviewing their work.
Strong leadership and communication skills, including the ability to work with people at all organizational levels.
Experience leading implementation projects.
Experience managing customer escalations and difficult conversations.
Ability to prioritize, plan, manage, and execute commitments.
Experience working with agile, hybrid, or waterfall methodologies for software implementation.
Experience with Enterprise Asset Management (EAM) software.
Understanding of asset management and maintenance practices, including work management, preventive maintenance, and inventory.
Understanding of implementation best practices.
Strong business analysis skills.
Strong troubleshooting, testing, problem-solving, and analysis skills.
Ability to analyze data and generate actionable insights.
Ability to understand and write technical documentation.
Ability to understand and communicate technical information to a non-technical audience.
Strong knowledge of Microsoft Office products, including Excel, PowerPoint, Project, and Visio.
Ability to travel up to 50%.

Nice To Haves

Experience in Maintenance, Material Management, and/or the transit industry.
Experience with Trapeze EAM.
Experience working in a cloud environment.
Experience with project risk identification, mitigation, and resolution.
Track record of driving change and process improvements.
Ability to influence customers to accept organizational changes, including new processes and software.
Experience partnering with project managers and delivery leadership on staffing, capacity, and project commitments.
Experience balancing hands-on project work with leading a team.

Responsibilities

Master the Trapeze EAM product suite and provide subject matter expertise to EAM customers.
Analyze customer business requirements and objectives and develop processes that meet their needs.
Develop and deliver project artifacts, including process diagrams, gap analysis documentation, and functional design documents.
Work with the Project Manager to deliver projects within scope, budget, and timeline.
Report product issues to Product and communicate customer-perspective gaps.
Perform testing, training, consulting, and other customer support.
Support other business areas as needed, including Sales, Customer Care, and Product.
Travel to customer sites in North America to help improve customer operations using Trapeze products and services.
Manage Implementation Consultants as their direct supervisor, including goal setting and performance reviews.
Hire and onboard new consultants.
Coach consultants, identify development areas, and build plans for product, industry, and implementation skills.
Plan and lead team training sessions and lunch-and-learns, and share best practices across the team.
Work with the Delivery Manager to assign consultants to projects based on skills, experience, and capacity, and adjust workloads to meet project commitments.
Review documentation and deliverables to confirm they meet customer expectations.
Serve as the escalation point for projects and customer issues.
Improve implementation methodology and lead regular team discussions to gather feedback and reduce time to value.