Technical Delivery Lead

SPHERE Technology Solutions•Newark, NJ

About The Position

SPHERE is seeking a Technical Delivery Lead to manage implementations and upgrades of SPHEREboard, its identity intelligence platform. This hands-on technical leadership role leads a delivery pod of technical engineers and dedicated Support and engineering resources. The Lead works directly in client environments with pod members, subcontractors, and client-assigned resources, serving as the client’s primary point of contact from kickoff through go-live. The role also scales the delivery model as the client base grows, making implementations and upgrades faster and more consistent. Prior SPHEREboard experience is not expected; the successful candidate will bring deep identity and infrastructure knowledge and become hands-on proficient in SPHEREboard and its behavior across client environments within the first 90 days. The role plans and runs implementations, version upgrades, and environment migrations; guides clients through infrastructure readiness; configures, tunes, and troubleshoots integrations and scans; validates identity data; and pilots remediation capabilities. It leads and develops the delivery pod, manages capacity and delivery resources, standardizes playbooks and processes, tracks delivery metrics, and ensures a well-documented transition to ongoing support. The Lead also enables clients to operate SPHEREboard independently, maintains trusted relationships with technical and executive stakeholders, manages risks and services scope, and reports progress to leadership. The position is based in the U.S. Eastern or Central time zone, with travel to client sites as needed. SPHERE describes itself as a growing global identity security company focused on Identity Hygiene and reducing identity risks through automation. It offers a collaborative culture, competitive compensation and benefits, and opportunities for professional growth. SPHERE is an equal-opportunity employer.

Requirements

At least 8 years of experience in identity security or infrastructure, including at least 5 years delivering identity programs such as PAM, IGA, or Active Directory.
Experience in a services or customer delivery role at an enterprise software company, implementing or upgrading that company’s own product.
Demonstrated player-coach experience leading engineers and/or project managers while remaining hands-on in client environments.
Working fluency across Active Directory, LDAP, Entra, Windows, UNIX/Linux, databases, file systems, AWS, Azure, CyberArk, SailPoint, and ServiceNow CMDB.
Hands-on depth in at least two areas, ideally Active Directory plus PAM or IGA.
Understanding of privileged access, effective permissions, and account ownership across relevant systems.
Comfort navigating PowerShell scripts and SQL queries, understanding their purpose, following their development, and validating results.
Track record of standardizing delivery with playbooks, templates, or tooling that made implementations faster and more predictable.
Working knowledge of services commercials, including SOWs, time-and-materials versus fixed-fee engagements, and change orders.
Ability to translate technical issues into business risks for client executives and teach client technical teams in writing and in person.
Experience navigating complex enterprise stakeholder structures and building consensus across teams.
Based in the U.S. Eastern or Central time zone and able to travel to client sites as needed.

Nice To Haves

Former identity engineer or architect who has moved into delivery management.
Spanish-speaking ability.
Experience in regulated industries such as financial services, utilities, or healthcare.
Experience delivering third-party, commercially available software in both SaaS and self-hosted deployments.

Responsibilities

Plan and run SPHEREboard implementations, version upgrades, and environment migrations, including Dev-to-Prod and on-premises-to-SaaS migrations.
Guide clients through infrastructure readiness, including systems permissions, network access, and database sizing.
Work hands-on in client engagements to configure, tune, and troubleshoot SPHEREboard integrations and scans with pod team members.
Partner with clients to validate identity data across directory, HR, and CMDB sources.
Run small-scale pilot remediations to configure and demonstrate SPHEREboard remediation capabilities.
Serve as the technical liaison to Engineering and Product regarding client needs and priorities.
Lead, coach, and develop delivery pod members, set clear goals, hold the team accountable, and create individual development plans.
Plan and forecast capacity across concurrent engagements and balance priorities to protect client commitments.
Scale implementation and upgrade delivery through standard playbooks, readiness checklists, reusable scripts and configurations, and predictable timelines.
Define completion criteria with Support and lead the transition to ongoing support, including documentation and client sign-off.
Track and improve delivery metrics, including time to production and upgrade cycle time.
Share field insights with Engineering and Product to improve the product and delivery experience.
Manage subcontracted and partner delivery resources, including hours and budget against SOWs, technical quality review, and change control.
Teach clients how SPHEREboard works and transfer the knowledge they need to operate it independently after go-live.
Showcase new features during upgrades and help clients put them to use.
Build trusted client relationships and communicate clearly with technical and executive stakeholders.
Identify risks early, explain business impact, and recommend options to clients and leadership.
Partner with Sales, Product, and Support to align priorities and resolve obstacles.
Review SOWs and levels of effort, track scope and change orders, and partner with Sales on expansion opportunities.
Report progress and delivery metrics to leadership regularly.