Technical Delivery Manager

Legora • Chicago, IL

4d • $158,000 - $230,000 • Onsite

About The Position

As a Technical Delivery Manager at Legora, you will ensure customers successfully deploy, integrate, and adopt the company’s AI-native platform. You will lead end-to-end technical implementations, serve as the primary technical point of contact, and help customers go live and scale. This is a full-time, on-site position in New York.

Requirements

• Proven experience in technical delivery, implementation, or a similar customer-facing technical role.
• Strong hands-on experience with SSO, authentication protocols, and enterprise integrations, including DMS platforms and APIs.
• Excellent project management skills and a structured, proactive approach to managing multiple parallel projects.
• Ability to clearly explain technical concepts to non-technical audiences.
• Strong communication skills and ability to build trusted relationships across customer and internal teams.
• Comfort working autonomously in a fast-paced, high-growth environment.

Responsibilities

• Lead integration projects from kickoff through go-live, owning technical documentation, test plans, and rollout execution to ensure on-time, high-quality delivery.
• Serve as the dedicated technical point of contact during implementation and early adoption, with proactive monitoring and regular stakeholder updates through go-live and the post-rollout period.
• Configure and support customer environments, including SSO, DMS integrations such as iManage, SharePoint, and NetDocuments, and API-based connections.
• Provide dedicated post-rollout technical support for enterprise clients, troubleshoot advanced issues, and drive high customer satisfaction.
• Coordinate across Sales, Engineering, and Customer Success to align on requirements and ensure a smooth rollout experience.
• Deliver technical training and guidance to customer teams on configuration, workflows, and best practices.
• Share insights from delivery projects with Product and Engineering to improve future implementations.

Benefits

• Comprehensive salary, benefits, and tools for success.
• Company-provided lunch daily.
• Multiple medical plan options through Aetna and Kaiser Permanente.
• HSA or Healthcare FSA, based on plan selection.
• Dental plans via MetLife.
• Vision plans via Vision Care.
• Generous parental leave.
• Free access to Maven Clinic.
• Dependent Care FSA.
• Free One Medical membership for employees and dependents.
• Pre-tax commuter benefits.
• Life insurance and short-term and long-term disability insurance.
• 401(k) with generous company match.
• Unlimited PTO.
• Voluntary benefits including identity protection via Aura, legal coverage via MetLife, and pet savings programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed