Technical Delivery Manager

Conduent•Cary, NC

About The Position

The Technical Delivery Manager manages healthcare products from design through deployment and implementation support. The role contributes to building and maintaining modern applications with cloud-native architecture and provides oversight of execution to ensure successful delivery in line with stakeholder goals. It leads and supervises a team of Scrum Masters and managers, oversees technical personnel and project progress, and ensures product vision, processes, documentation, milestones, and deliverables are maintained. The position also covers large construction, refresh, and retrofit projects from planning through completion. Responsibilities include approving concept designs, developing schedules and budgets, allocating resources, managing internal staff and external contractors and professionals, and preparing recurring project status reports for senior management. The manager hires, mentors, trains, and evaluates staff, while coordinating with developers, engineers, architects, quality assurance, and operations.

Requirements

15 or more years of overall IT experience.
5 or more years of managerial experience.
Deep functional knowledge of healthcare processes, especially Medicaid.
Awareness of cloud-native architecture and associated technologies.
Demonstrated understanding of project management processes, strategies, and methods.
Experience mentoring, coaching, and developing talent in a technology department.
Excellent time-management and organizational skills, with experience establishing guidelines in these areas for others.
Strong personal accountability in decision-making and supervising department teams.
Experience working in a highly collaborative environment and promoting teamwork.
Managerial experience applying analytical thinking and problem-solving skills.
Ability to anticipate challenges and proactively address obstacles.
Exposure to enterprise architecture and development, NoSQL, microservices, and cloud.

Nice To Haves

Agile/Scrum certification.
Hands-on development experience in prior roles.

Responsibilities

Manage healthcare products from design through deployment and implementation support.
Contribute to building and maintaining modern applications with cloud-native architecture.
Oversee execution to ensure successful delivery in accordance with stakeholder goals.
Lead a team of Scrum Masters and managers, monitor progress, and address project questions and challenges.
Supervise the delivery team and manage staff performance.
Assign and oversee technical personnel’s daily tasks and progress toward established milestones.
Ensure processes are followed and the product vision is implemented in a timely manner.
Assess risks and dependencies and increase value delivered throughout the project or product lifecycle.
Update and maintain production technologies, including appropriate maintenance and installation.
Develop project and product plans that align customer requirements with company goals, coordinating managers and technical teams as needed.
Ensure the team maintains documentation for knowledge management.
Define deliverables, roles, and responsibilities for staff assigned to projects or initiatives.
Coordinate effectively with developers, engineers, architects, quality assurance, and operations teams.
Execute large construction, refresh, and retrofit projects from planning through implementation and completion.
Approve concept designs, develop project schedules, and assign and allocate resources.
Manage internal staff, including hiring, mentoring, training, and evaluating.
Hire and manage contractors, architects, and engineers, and manage interfaces with them.
Prepare and develop budgets and maintain the master budget and schedule.
Document all project phases and provide recurring project status reports to senior management, tracking milestones.