Senior Technical Delivery Manager

Informa Group Plc. • New York, NY

4d • $65,000 - $80,000 • Hybrid

About The Position

The Senior Technical Delivery Manager is a pivotal role within the Event Technology Operations team, responsible for setting the strategic vision for technology solutions and delivering those solutions across multiple projects. The role combines technical expertise, project management, and stakeholder communication to manage internal partnerships and vendor relationships. It aligns technical readiness with project milestones, drives platform adoption, provides recommendations on platform configuration, and supports successful implementation of event technology solutions.

The role can be based in any of Informa Markets’ US offices. The working arrangement involves in-person work with colleagues, customers, or partners three or more days per week, with flexibility to work from home or remotely at other times. Occasional travel of up to four to six times per year is expected to support onsite execution.

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent work experience.
• At least 5 years of experience in platform administration, technical delivery, or system development.
• Strong understanding of API integrations.
• Hands-on experience with event technology platforms such as Swapcard, Stova, ExpoPlatform, and top-tier registration vendors.
• Strong understanding of Agile/SCRUM methodologies and project management principles.
• Demonstrated ability to manage multiple projects or workstreams simultaneously, with attention to detail and effective prioritization.
• Excellent communication and interpersonal skills, with the ability to collaborate across cross-functional teams.
• High attention to detail and ability to handle sensitive access roles and system-level permissions professionally.
• Comfort working in matrixed environments and managing technical teams.
• Willingness to travel occasionally, up to four to six times per year, to support onsite execution.

Nice To Haves

• Proficiency in Microsoft Excel, Word, Visio, and platform documentation tools.
• Strong analytical, problem-solving, and recommendation skills.
• CSS and HTML coding experience.

Responsibilities

• Collaborate with Senior Project Managers on strategy and scrum teams to ensure accurate and timely delivery of event technology solutions.
• Lead platform configuration, testing, and integration across registration, exhibitor management, attendee engagement tools, and other event technology systems.
• Provide technical expertise and support for Salesforce and other key platforms, ensuring data integrity, proper configuration, and optimized workflows.
• Own and manage platform governance processes, including user access, permissions, system roles, and process standardization.
• Create and manage QA and UAT processes for Technical Delivery Managers across deliverables.
• Manage platform integration implementation, including documentation and communication.
• Manage relationships between internal teams and vendors, ensuring alignment, clarity, and shared ownership of outcomes.
• Facilitate communication between technical leads, operations teams, and vendors to proactively address risks, dependencies, and system issues.
• Represent technical delivery in transformation efforts, market onboarding programs, and M&A integrations.
• Provide timely updates to internal stakeholders and proactively flag risks or dependencies.
• Recommend platform enhancements and efficiency improvements to internal stakeholders.
• Apply Agile and SCRUM methodologies to manage scope, timelines, and deliverables across concurrent workstreams.
• Collaborate with the Senior Project Manager and Senior CI Manager on project strategy, aligning technical readiness with event milestones and onsite execution plans.
• Oversee Technical Delivery Managers’ project plans and ticket queues to ensure tasks are completed by project deadlines.
• Improve delivery playbooks, workflows, and best practices to support scalability and consistency.
• Educate stakeholders about platform capabilities, use cases, and insights from previous events.
• Serve as a subject matter expert for event technology platforms, including Salesforce, Swapcard, Stova, ExpoPlatform, and other tools.
• Document opportunities for platform enhancements and efficiencies and lead vendor communication to implement improvements.
• Work with Technical Delivery Managers to gather platform performance data, triage risks, escalate systemic issues, and ensure effective business-as-usual support.
• Collaborate with the Senior Manager, CI & Onboarding to onboard new technologies and create documentation and training materials for internal teams.
• Identify potential risks and develop resolutions to mitigate them before they affect project delivery.
• Analyze and resolve issues related to platform integrations, system bugs, and new feature requests.
• Liaise between users and platform vendors regarding system bugs and new feature requests.

Benefits

• Welcoming culture, in-person and online social events, colleague groups and networks, and a collaborative work environment.
• Up to four days per year for volunteering, with charity match funding available.
• Bespoke training and learning, mentoring platforms, access to thousands of courses on LinkedIn Learning, and support for internal job moves.
• 15 days of PTO, increasing to 20 days after three years and 25 days after six years; 10 national holidays; a birthday leave day; and the opportunity to work from almost anywhere for up to four weeks per year.
• 401(k) match.
• Health, vision, and dental insurance.
• Parental leave.
• Employee stock purchase plan offering company shares at a minimum 15% discount.
• Wellbeing support, including EAP assistance, mental health first aiders, and free access to a wellness app.
• Global awards and kudos programs.
• Opportunity to collaborate with teams around the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior